About the role
Incident triage and first-line response: Provide on-call coverage for incoming incidents across CDI services. Perform initial investigation, severity assessment, and routing to owning engineering teams. Agentic triage system development: Build and extend AI-driven agents that ingest ICM alerts, correlate with recent deployments and feature flag rollouts, check known-issue databases, and produce initial assessments with suggested severity and owning team. TSG and known-issue matching: Develop automation that matches incoming incidents to relevant Troubleshooting Guides (TSGs) and known issues across Fabric and Power Platform — reducing investigation time and enabling faster resolution. 4+ years of software engineering experience in site reliability, Live site operations, or incident management for cloud services. Good programming skills in one or more of: C#, PowerShell, Python, KQL/Kusto. Experience with incident management systems and workflows (ICM, PagerDuty, ServiceNow, or similar). Experience with monitoring, alerting, and observability systems (Kusto, Geneva, Grafana, or similar). Ability to work in an on-call rotation across time zones in a geographically distributed team. Experience interface with engineers, leadership, support, and customers. Experience building AI/ML-driven automation, agents, or intelligent workflows (e.g., using LLMs, Copilot extensibility, MCP servers, or agentic frameworks). Familiarity with Live site ecosystem management (including log traversal, incident management, telemetry analysis, etc.) Experience with Azure, Power BI, and Fabric services. Experience with Troubleshooting Guide (TSG) authoring and incident pattern analysis. Understanding of SLA management, customer communications, and escalation workflows for cloud services.
About Citus Data
Citus Data scales out PostgreSQL, taking relational power further for real-time applications. The CitusDB database offers a unique combination of massive parallelism, real-time reads/writes, and rich PostgreSQL expressiveness including native support for JSON data. The result is an extensible distributed database with an open ecosystem that powers interactive analytics and operational workloads -- making it simple for organizations to ingest, explore and aggregate billions of events on the fly.
Based in San Francisco, Citus Data is a Y Combinator alumnus and is backed by investors that include Data Collective, Bullpen Capital, and SV Angel. The CitusDB database is used by enterprises across multiple verticals, including e-commerce, retail, security, ad-tech, and mobile analytics, and is available for download from the company’s website at www.citusdata.com.
Other roles at Citus Data
Job details
Location
Hyderabad, Telangana
Funding
Total raised
$13.3M
Last stage
Series A
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.