About the role
Position: Destination Planner, Concierge & Property Manager Location: St. Michaels, MD Job Id: 2665 # of Openings: 1 Position: Destination Planner, Concierge & Property Manager Location: St. Michaels, Maryland Department: Vacation Experience Reports to: Destination Manager Job Overview The Destination Planner, Concierge & Property Manager is a dynamic, service-oriented professional responsible for delivering exceptional member experiences while managing the day-to-day operations of Inspirato luxury residences. This role combines personalized concierge service with hands-on property management, including conducting routine inspections, coordinating vendor services, and ensuring homes meet brand standards for quality, safety, and appearance. Based in Talbot County, the ideal candidate is highly organized, proactive, and familiar with local activities and resources, capable of anticipating member needs and maintaining operational excellence to ensure a seamless and memorable stay. A passion for luxury service, pride in operational rigor, and meticulous attention to detail are essential to consistently elevating the Inspirato experience. Success in this role requires strict adherence to standard operating procedures and checklists, along with a disciplined, proactive approach to residential property care. Job
Responsibilities and Tasks: Administrative Tasks – compliance of daily tasks are imperative to the success in
the role. This includes submitting expense reports on time, completing tasks for each arrival, and more. Time Management – you are expected to manage your time appropriately. Prioritizing tasks and working efficiently to complete job
requirements in the maximum 40-hour work week based on business needs. You will also be expected to clock in and out to log your time accurately. Ensure consistent communication with the designated Manager for questions or concerns regarding property management, pre-arrival planning, member services, and member satisfaction and resolutions. Maintain an unwavering commitment to service excellence by upholding luxury standards in all aspects of guest service, communication, and property presentation. Execute each task with precision and pride—ensuring every detail, from staging to inspection to itinerary delivery, reflects Inspirato’s commitment to elevated hospitality. Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes. Pre-Trip Planning: Create/review customized itinerary, including managing all vendor communication to reserve activities utilizing Inspirato systems Maintain consistent and constant communication with members to ensure all needs and wants of member are met Providing accurate and knowledgeable information on the destination the member is visiting Pre-arrival : Review member profiles with special notes, reach out to the planner or Member Success Director for clarification. Stock the home with groceries and stage it for arrival. Finalize personalized itinerary with Personal Vacation Advisor and guests. Arrival : Conduct pre-arrival i nspection to identify and resolve issues prior to guest arrival, ensuring asset health and home readiness to Inspirato standards, paying particular attention to cleanliness, consumables levels, etc. Light maintenance items will be required both prior to arrival, during a member stay and when home is vacant Deliver and present groceries, meet and greet, itinerary review, housekeeping schedule confirmation, ROAF, and last-minute changes. During Stay : Be accessible for all special requests and on-call emergencies. Perform daily in-person check-ins with the member to ensure satisfaction and to inspect housekeeping service completion and quality . Prepare incidental folio for guests. Departure : Present guests with incidental folio for signature, confirm departure and transport times, assist with luggage and transportation, and issue a thank-you letter or personal note. Conduct a check-out inspection to identify any damages and begin preparing the residence for the next arrival. Submit a recap and share stories/photos. Maintenance and Property Coordination: Follow all property management checklists and SOPs with precision , ensuring no detail is overlooked in the preparation, maintenance, and inspection of each residence. Property Maintenance Inspections: Scheduled pre-arrival walk throughs to identify and resolve maintenance issues prior to guest arrival and maintain asset health and appearance. Coordination of preventive & corrective services: Scheduling preventive maintenance programs and responding to corrective maintenance needs Emergency Service : Prompt response to any identified or requested maintenance within 24 hours by a trained and uniformed service professional Storm Preparedness : Execute hurricane and storm preparedness checklist provided by Inspirato. Self-Service Resolutions : Independently perform light maintenance tasks such as: Changing air filters (HVAC, range hood) Tightening hinges or handles Replacing light bulbs Testing & replacing smoke detectors and CO alarms Resetting tripped breakers Touching up paint and patching small holes Unclogging drains and toilets Replacing toilet flappers & checking for leaks Cleaning calcium/lime build-up from fixtures Skimming pools and hot tubs Oversee property management projects to establish timelines and meet deadlines. What Excellence Looks Like: Take full ownership of property condition and presentation, executing all maintenance, inspections, and staging