Senior Operations Manager

YOUR MISSION AT VOI As a Senior Operations Manager for Norway and Denmark, you will focus on the strategy & execution of our in-field operations, support the fleet organisation in delivering operational excellence across set KPIs, and ensure successful city launches and completion of long-term improvement projects. In this role you will report directly to the Country Manager and collaborate closely with the rest of the local Operations team, the Fleet team and third-party logistics providers (3PLs) and contribute directly to the continued success of our operations in both countries. This will include: Defining & shaping the strategy, performance metrics and dashboards for the in-field operations in Norway and Denmark, Driving strategic and data-driven decision-making to improve operational excellence and KPIs (e.g. backlog, cost per repair, repair efficiency, uptime). Being the POC for 3PLs, managing the process and relationship from sourcing to contract negotiation, and collaborating with Fleet Managers to manage performance monitoring and follow up Drive budgeting, forecasting and performance tracking. Manage PMO-type operations projects to ensure successful Supporting the Fleet & Site Managers on execution, and acting as the bridge between central and local teams to continuously drive compliance and improvements of our processes. Collaborating closely with the Operations team in Norway and Denmark, and working proactively to spot improvement opportunities to maximise efficiency, revenue and overall success of our operations in the region. WHAT YOU NEED TO EMBARK We are looking for a structured and analytical problem-solver with the ability to drive progress independently, lead effective collaboration with diverse stakeholders, and adapt quickly to changing priorities. In addition to being professionally fluent in English, we believe the right person has: Bachelor's in business, economics, engineering or similar 5+ years of experience in operations or strategy from consulting or a hyper-growth start-up environment Strong analytical capability and proficiency in conducting analysis, identifying underlying drivers, and delivering actionable insights Experience from leading projects and driving the implementation of improvements in collaborating with multiple stakeholders WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: Join Europe’s #1 micromobility operator Get “skin in the game” through our employee options program and have a direct impact on the company’s success in Norway and Denmark. Enjoy unlimited free Voi rides Work together with inspiring, motivated and fun colleagues towards a common goal Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.