CRM Lead/Senior Manager - Full-Time

requirements. WHAT YOU NEED TO EMBARK You are a strategically minded, hands‑on CRM leader who enjoys working at the intersection of data, technology and customer experience. You are comfortable shaping long-term direction, while diving into the details of data structures, targeting logic and experiments. You communicate clearly with both technical and non-technical stakeholders and create an environment where your team can do its best work. 6+ years’ experience in CRM or Marketing Automation in a B2C environment, including leading technical specialists and complex cross‑functional projects. Advanced power-user of Braze or a comparable platform, with a structural understanding of CRM systems, APIs, and event-driven data flows. Strong working knowledge of SQL and experience navigating complex data structures to build advanced segmentation and targeting logic. Deep understanding of experimentation methodology (A/B testing, statistical significance, incremental lift, and guardrail metrics). Familiarity with how AI and machine learning can be applied in CRM to improve predictive targeting and personalisation. Proven ability to translate complex technical topics into clear, concise narratives for senior, commercial, and technical stakeholders. Experience role-modelling company values and influencing at a leadership level, ideally in a fast-paced, high-growth environment. Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply – even if you don’t check every box. WHY VOI? Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this, you’ll have the opportunity to: Join Europe’s #1 micromobility operator and one of the fastest growing scale-ups. Get “skin in the game” through our employee options programme. Enjoy unlimited free Voi rides and a dog-friendly office. Work together with inspiring, motivated, and fun colleagues towards a common goal. Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.

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