About the role
About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. Your Impact As an Implementation Consultant I, you will guide customers through successful project delivery from kickoff through launch. This role is responsible for managing timelines, coordinating with customers and internal teams, facilitating communication throughout the project lifecycle, and helping customers confidently adopt CivicPlus solutions within scope, budget, and expected timeframes. What you’ll do Manage and oversee customer implementation projects, coordinating efforts between customers and applicable CivicPlus departments Complete project scope documentation, create timelines, and help keep projects moving toward original timeline expectations Lead training sessions virtually and in person to prepare customers for successful maintenance and operation of their solution Oversee setup and configuration of software or systems to align with the client environment Manage small to medium-sized product-specific contracts Perform or coordinate add-ons as needed by product Demonstrate a confident understanding of contracts, statements of work, and related terminology, and communicate them effectively Participate in product improvement and review initiatives Maintain a high-level understanding of how CivicPlus products work together Support a strong customer experience throughout all project phases to drive successful delivery of assigned projects What we’re looking for High school diploma or equivalent 1 year of applicable experience Product-specific certifications may be required upon hire Ability to work at a computer and monitor, sitting or standing, for extended periods Ability to travel efficiently across a large geographic territory up to 10%. Ability to reason, judge, compare, calculate, evaluate, and critique written materials, numerical data, customer responses, and other work-related information Ability to manage multiple detailed tasks and