Nutanix Careers - Engineering Manager – DevEx & Customer Operations What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Engineering Manager – DevEx & Customer Operations Engineering San Jose, California Req.Num.: 31868 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity At Nutanix, we are obsessed with delivering exceptional customer experience. As an Engineering Manager in the DevEx (Development Extension) organization, you will lead a highly customer-centric engineering team operating at the intersection of production operations, customer escalations, and product engineering. DevEx acts as an extension of core engineering, owning critical customer issues in production while driving serviceability, tooling, and product improvements that enhance reliability at scale. You will provide both technical leadership and operational direction, guiding a team through complex multi-layer system debugging while acting as a trusted advisor to strategic accounts and internal stakeholders.
About
the Team The DevEx organization is a globally distributed team of high-performing systems and operations engineers. We operate with a strong culture of ownership, accountability, and customer obsession, ensuring 24x7 operational continuity across global environments. This team bridges the gap between customer-facing support teams, sales engineering, and core product engineering. The hiring manager for this role is based in the United States, and
the role will integrate into our core engineering hubs to foster strong cross-functional alignment across product lines. Your Role Escalation & Operational Leadership: Lead end-to-end resolution of critical (P0/P1) customer production escalations, serving as Incident Commander, managing war rooms, and delivering clear executive communications. Sustaining Engineering Excellence: Oversee the debugging of complex production issues across distributed storage and virtualization layers, owning the defect lifecycle from triage to code fix delivery. Product & Serviceability Influence: Translate customer incident data into product gaps and reliability needs, partnering with Core Engineering and Product Management to prioritize root-cause fixes and build long-term systemic platform improvements. Tooling & Diagnostics Development: Drive the design and development of serviceability tools, observability frameworks (logging, metrics, tracing), and automation to improve detection and time-to-resolution (MTTR). Team Mentorship & Growth: Manage a high-performing team of 6–10 engineering specialists, driving career development, operational discipline, on-call readiness, and performance management. What You Will Bring Technical Leadership & Systems Background: Strong technical background in Linux internals, hypervisors/virtualization (AHV, ESXi, KVM), and distributed systems at scale (e.g., ZooKeeper, Cassandra, or similar architectures). Engineering Experience: 10+ years of experience in enterprise-grade product engineering, with at least 5+ years successfully managing or leading engineering teams. Operations & Escalation Expertise: Proven track record in sustaining engineering, incident management, or critical escalation roles handling high-pressure production issues for enterprise strategic accounts. Cross-Functional & Communication Skills: Demonstrated ability to coordinate cross-functional teams (Support, Product Management, Core Engineering) and deliver concise technical readouts to executive leadership and customers. Work Arrangement Hybrid: This role operates in a hybrid capacity, blending the
benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team
requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 164,000 and USD $ 328,800 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total
compensation package for this position may also include other elements, including a sign-on
bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other
benefits (including 401(k) eligibility and various paid time off
benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or
compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith. -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of
