About the role
About Glimpse
Glimpse is the leading AI platform for CPG brands — automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.
Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims — work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.
We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.
About the role
As a Customer Success Engineer at Glimpse, you own the success of our mid-market and enterprise customers. That means getting hands-on: project managing internal stakeholders to unblock data integrations, coordinating with customers to gather the materials needed for our disputing agents, and doing whatever it takes to make each customer successful on the platform.
You'll also be constantly improving the customer experience - identifying what's manual, what's breaking, and what should work better. This is an IC role that rewards people who thrive in ambiguity, move fast, and take pride in turning messy operational problems into clean solutions.
What you'll do
· Own the post-sale experience for mid-market and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results
· Assist with complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks
· Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively
· Monitor customer health and adoption, surface risks early, and intervene before they become issues
