SVP, Product Management, B2C Agentforce Commerce, California - San Francisco / Washington - Seattle / Massachusetts - Boston / New York - New York | Salesforce Careers We care about your privacy Thank you, your preferences have been updated. By clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyze site usage, and to personalize your experience. Manage Preferences Accept All Essential Only Skip to main content Careers Life at Salesforce Our Locations Our Locations North America Europe, Middle East, and Africa Asia Pacific Latin America Our Teams Our Teams Sales Technology & Product Customer Success Corporate Roles AI Research University University Overview Interns New Grads Advanced Degrees Associate Program Manager Talent Programs Talent Programs Overview Future Pathways India Return to Work Military Fellows Saved jobs Search jobs Yes No SVP, Product Management, B2C Agentforce Commerce Product California - San Francisco Washington - Seattle Massachusetts - Boston New York - New York Full time Posted 14 May 2026 JR311898 Apply Now Save Saved Open sharing options Share Description SVP, Product Management – B2C, Agentforce Commerce Cloud
About
the Role: We are looking for a visionary, strategic, and deeply experienced product executive to guide the future of our Commerce Cloud, with a specific focus on our B2C E-commerce offerings. You will take ownership of new product capabilities from initial concept to market leadership, managing a powerhouse team of VPs and Sr. Directors to scale our B2C Commerce organization. The future of e-commerce is fundamentally changing with the rise of Agentic Commerce. As our SVP of Product, you will shape how consumers discover, interact with, and purchase products in a fully AI-native commerce experience. You will be accountable for both groundbreaking product innovation and top-line revenue growth, working in lockstep with go-to-market strategy, sales, alliances, and marketing. The ideal candidate is a natural evangelist, a deep commerce domain expert, and a technical leader obsessed with building scalable, composable solutions that create delightful, frictionless shopping journeys. Key
Responsibilities: Define and Evangelize the Commerce Vision: Build a compelling, market-defining vision for the future of the B2C Agentforce Commerce Cloud. Focus on how AI and agentic capabilities will revolutionize the user experience, and evangelize this vision to merchants, integration partners, and internal stakeholders. Lead the Product Lifecycle & Strategy: Direct a high-performing, global product management team through every phase of the lifecycle. Own the roadmap for core commerce capabilities—from catalog management and merchandising to cart, checkout, and order routing. Drive AI-Native Conversion & Discovery: Shape the intelligent agent layer that acts as a co-pilot for shoppers. Partner closely with engineering to integrate LLMs, vector search, and RAG pipelines to create conversational, hyper-personalized shopping flows that directly reduce cart abandonment and increase Average Order Value (AOV). Champion modern commerce architectures. Ensure our platform evolves to meet enterprise demands for headless, composable, and API-first commerce solutions. Create and execute comprehensive GTM plans in collaboration with marketing, sales, and alliances to ensure product-market fit, drive merchant adoption, and secure long-term platform success. Act as the ultimate product ambassador. Present the roadmap to C-level retail executives, lead industry conference sessions (e.g., NRF, Shoptalk), and foster broad, strategic industry relationships. Thoughtfully lead and grow a collaborative product management organization. Define key commerce KPIs, guide ruthless prioritization, and ensure execution aligns with broader business goals. Deliver tangible business results that solidify Commerce Cloud's market leadership.
Qualifications: Equivalent of 15+ years of product management, with at least 5+ years in a senior leadership role (VP/SVP) managing large, global product organizations. Deep Domain Expertise: Unmatched expertise in the B2C e-commerce, retail technology, and digital payments landscape. Proven experience managing platforms that process high-volume GMV. Prior experience in digital merchandising, checkout optimization, or retail media is a significant plus. Strong understanding of headless commerce, composable architecture (MACH), and omnichannel unified commerce strategies. Deep understanding of the architecture behind AI-driven products (LLMs, vector search, semantic embeddings). Must have a track record of owning product strategy for AI-driven search, discovery, or personalization experiences. Demonstrated ability to define the big picture while sweating the details. A track record of launching "0→1" products and successfully scaling them to enterprise maturity. Exceptional communicator with heavy executive presence. Able to translate complex technical concepts into compelling business value for C-suite retail buyers. Desired Skills and Experience: A strong design and UX orientation with a passion for removing friction from the buyer journey. Experience with agent-based frameworks, RAG pipelines, or conversational commerce interfaces. A technical degree or MBA is highly preferred. Familiarity with the Salesforce platform and its broader ecosystem is a plus. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our
benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and
qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Equal Opportunity Statement. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and
qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment,
compensation, promotion,
benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for
compensation,
benefits, promotions, transfers, reduction in workforce, recall, training, and education. At Salesforce, we believe in equitable
compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $371,000 - $463,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $371,000 - $463,000 annually. The range represents base salary only, and does not include company
bonus, incentive for sales roles, equity or
benefits, as applicable. Salesforce welcomes all. In the United States,
compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of
benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company
