About the role
WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties! Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission: We bring client satisfaction We are impactful We go above and beyond We live one team, one dream We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams:
About Us Your Journey with Us AB Tasty on Welcome to the Jungle
THE TEAM Join our APAC team in Sydney, Australia, where you'll collaborate closely with Sales, Partnerships, and Marketing teams. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our experimentation, personalization, feature management, and experience optimization solutions.. You will partner closely with clients to help them achieve their digital optimization goals through strategic guidance, best practices, and ongoing enablement. Collaboration tools: ChurnZero, Trello, Gong, PowerBI, Slack, Jira, Confluence, and more Travel: Occasional travel to client sites and industry events YOUR MISSION Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long-term optimization initiatives Build and maintain trusted relationships with key stakeholders by combining technical understanding with strong business acumen. Drive measurable business outcomes, customer retention, and account growth through shared success plans and value-driven engagement. Lead onboarding, training, and enablement sessions to build client confidence and accelerate time to value. Partner closely with Key Account Managers, Engineering, Product, and Support teams to align resources, mitigate risks, and deliver a seamless customer experience Proactively identify churn risks and develop action plans to improve retention and customer satisfaction. Develop deep expertise across multiple products while staying informed on industry trends and best practices. Act as a trusted partner by proactively identifying client challenges, sharing product feedback internally, and helping clients navigate evolving business needs.. Support the development of customer references and case studies, while providing actionable feedback to help improve AB Tasty’s products and services. WHAT YOU'LL BRING At least 3 years of experience in a client-facing Customer Success, SaaS, or digital optimization role. Customer-focused, organized, and proactive, with a strong sense of ownership Strong organizational and stakeholder management skills, with the ability to manage multiple clients and share best practices across
