Nutanix Careers - Manager, Worldwide Support What We Do Products Solutions Support & Services Partners Resources Company Contact Us Global Offices Next Community Manager, Worldwide Support Product Support Bangalore, India Req.Num.: N2389 Apply Who are our employees? We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries. We’re Hungry. Humble. Honest. With Heart. The 4H’s: these are our core values and the DNA of our company. They help drive our employees to succeed, to strive to be better, to learn from every experience. Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset. This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals. It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market. Who are we in the market? Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business. Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership. The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience. Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart. The Opportunity Are you a dynamic leader with a strong technical support background, exceptional communication skills, and a proven ability to drive results through effective team management? If so, you will thrive in the Manager, Worldwide Support role at Nutanix, where you’ll lead a passionate team of System Reliability Engineers in a collaborative and innovative environment, contributing to cutting-edge solutions while enhancing customer satisfaction in a growth-oriented company.
About
the Team The successful candidate will join the System Reliability Engineers (SRE) team at Nutanix, a dynamic group of 300 passionate individuals located across various regions. This team embodies a culture that values being hungry, humble, and honest, fostering an environment of collaboration, innovation, and continuous improvement. With a mission to provide exceptional assistance to customers and partners, the SRE team is dedicated to resolving technical issues and enhancing overall customer satisfaction. You will report to the Director of Worldwide Support, who is known for their supportive leadership style and commitment to fostering team growth and development. The work setup for this role is hybrid, requiring the hire to be on-site in the office five days a week. This arrangement facilitates real-time collaboration and effective communication within
the team and across the organization. There are no travel
requirements for this position, allowing the hired candidate to focus entirely on their
responsibilities and maintain a healthy work-life balance without the added stress of frequent travel. Your Role Lead and manage a team of System Reliability Engineers (SREs) to ensure high-quality technical support. Establish staff schedules to optimize support availability and response time. Conduct regular team meetings and performance evaluations to foster team development. Design and implement processes to enhance operational efficiency and incident management. Drive the resolution of critical customer issues through collaboration with engineering and sales teams. Monitor and analyze performance metrics to uphold service delivery standards. Set clear objectives for
the team aligned with organizational goals and participate in strategic planning. Foster a culture of collaboration and innovation within the SRE team and across cross-functional teams. What You Will Bring 15+ years of experience in technical support, with 5+ years in people management. Bachelor of Science in Computer Information Systems or equivalent experience. Strong verbal and written communication skills for effective engagement. Proven leadership skills with a successful track record in team management. Technical expertise in virtualization technologies (e.g., VMware) and understanding of storage and networking concepts. Project management skills with the ability to handle multiple priorities. Experience in implementing processes to enhance operational efficiency. Ability to foster collaboration across cross-functional teams and drive innovation. Work Arrangement Hybrid : This role operates in a hybrid capacity, blending the
benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team
requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manage -- Nutanix is an equal opportunity employer. Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of
Nutanix is a cloud computing company that develops software for data centers, virtualization, storage, Kubernetes, database management, and hybrid multi-cloud infrastructure. Its products are designed to help organizations manage applications and data across on-premises systems and public cloud platforms from a unified environment.
