Technical Program Manager

requirements are incorporated into delivery planning Mentor junior TPMs and help establish scalable delivery best practices across the broader organization What Success Looks Like Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow

Who You Are 3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum

Nice to Have Experience with conversational AI, LLMs, or enterprise AI deployments Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning PMP, Scrum Master, Agile, or related certifications Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs Passion for AI tooling, operational excellence, and delivery process optimization Our recruiting process: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $120,000 — $140,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more . * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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