About the role
Client Partner, Scaled Accounts | Augury Solutions Production Health AI-driven insights to enhance operations, empower teams, and achieve sustainable production. Learn more Machine Health Prevent machine failures and reduce maintenance costs with AI powered by reliability experts. Machine Health Machine Health Solutions Critical Equipment Hazardous Ultra-Low RPM Supporting Equipment Auguscope Use Cases By Industry By Business Goal By Persona By Asset By Industry Food & Beverage Consumer Packaged Goods Metals & Mining Pulp & Paper Glass Chemicals Pharmaceutical Plastics Steel Forest Products Building Materials & Cement Commercial Services Energy Show more By Business Goal Eliminate Unnecessary Downtime Reduce Loss, Waste, and Emissions Maximize Yield and Capacity Optimize Asset Care Transform the Way You Work Show more By Persona Plant Manager IT Maintenance & Reliability VP Manufacturing & Engineering Digital Transformation Supply Chain Process Engineering & Operations Show more By Asset Rotating Equipment Pumps Motors Compressors Bearings Fans and Blowers Gearboxes Chillers Conveyor Extruders Mills Mixers Seamer Show more Why Augury Customer Success Our Customers Our Commitment Success Stories Spotlight Awards Show more Partners Resources Resource Center Blog Events & Webinars Podcasts Videos Collateral Value Calculator Show more Company About Leadership Careers Media Center Support Community In the News Press Releases Show more Pricing Contact us Search for: Log in Get a Demo All Jobs Customer Success Client Partner, Scaled Accounts Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time. Full-time United States (Remote) About The Position We are seeking a highly operational and execution-oriented Scale Client Partner to manage a high-volume portfolio of customers, driving retention, renewal predictability, and consistent customer value at scale. This role is paired with a technical success manager and is responsible for managing the post-sale customer lifecycle through structured, repeatable motions, including adoption, value realization, and renewal execution. Unlike enterprise-focused roles, this position emphasizes breadth over depth, requiring strong prioritization, disciplined system usage, and the ability to efficiently manage many accounts simultaneously. The ideal candidate brings strong renewal management experience, forecasting rigor, and the ability to connect customer outcomes to commercial impact across a broad and diverse book of business. This position is Remote. Preferred time zones are Eastern US and Central US. Key Responsibilities Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential. Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure. Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities. Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes. Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth. Experience 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation Experience operating within structured, scalable customer engagement models and repeatable processes Ability to interpret customer health, usage, and risk signals to drive prioritization and action Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base Technical aptitude and ability to connect product capabilities to customer business outcomes Bonus: Experience in industrial manufacturing, digital transformation, or process optimization environments We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 to $1155,000 split of base salary + variable. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Apply for this position Solutions Why Augury Our Commitment Machine Health Success Stories Asset Condition Monitoring Company About Leadership Partners Careers Support Trust Center Contact Us Learn With Augury Events & Webinars Media Center Blog In the News Press Releases Gartner and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. 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