About the role
Enterprise Client Partner | Augury Solutions Production Health AI-driven insights to enhance operations, empower teams, and achieve sustainable production. Learn more Machine Health Prevent machine failures and reduce maintenance costs with AI powered by reliability experts. Machine Health Machine Health Solutions Critical Equipment Ultra-Low RPM Supporting Equipment Auguscope Guaranteed Diagnostics Process Health Optimize production for quality and efficiency with AI and process experts. Use Cases By Industry By Business Goal By Persona By Asset By Industry Food & Beverage Consumer Packaged Goods Metals & Mining Pulp & Paper Glass Chemicals Pharmaceutical Plastics Steel Forest Products Building Materials & Cement Commercial Services Energy Show more By Business Goal Eliminate Unnecessary Downtime Reduce Loss, Waste, and Emissions Maximize Yield and Capacity Optimize Asset Care Transform the Way You Work Show more By Persona Plant Manager IT Maintenance & Reliability VP Manufacturing & Engineering Digital Transformation Supply Chain Process Engineering & Operations Show more By Asset Rotating Equipment Pumps Motors Compressors Bearings Fans and Blowers Gearboxes Chillers Conveyor Extruders Mills Mixers Seamer Show more Why Augury Customer Success Our Customers Our Commitment Success Stories Spotlight Awards Show more Partners Resources Resource Center Blog Events & Webinars Podcasts Videos Collateral Value Calculator Show more Company About Leadership Careers Media Center Support Community In the News Press Releases Show more Pricing Contact us Search for: Log in Get a Demo All Jobs Sales Enterprise Client Partner Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time. Full-time United States (Remote) About The Position We are seeking a highly strategic and execution-oriented Customer Success Manager to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role is paired with a technical success manager and is responsible for managing the customer lifecycle post-sale, including adoption, value realization, renewal execution, and expansion opportunity identification. The ideal candidate brings a strong ability to connect customer outcomes to commercial impact, with experience in renewal and upsell forecasting, and thrives in complex, industrial customer environments.This position is Remote. The preferred time zones are Eastern US and Central US. Key Responsibilities Own a portfolio of strategic accounts, accountable for retention, renewal execution, and expansion (upsell/cross-sell) outcomes Build and maintain accurate renewal and expansion forecasts for your book of business, with clear visibility into risks, opportunities, and expected outcomes Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal outcomes Develop and execute account plans that align customer objectives with measurable value and commercial growth opportunities Identify and progress upsell and expansion opportunities based on customer usage, outcomes, and evolving business needs Partner cross-functionally with Sales, Support, Product, and Delivery to drive customer outcomes and revenue retention Lead customer engagements (e.g., QBRs, executive reviews) that clearly articulate ROI, value realized, and future opportunity Maintain disciplined use of systems (e.g., Gainsight, Salesforce) to ensure data integrity, forecasting accuracy, and visibility What You Bring Experience: 7+ years of experience in a software and/or hardware customer success/account management role. Bonus points for a focus on digital transformation/process optimization, or manufacturing job experience. Relationship building: Strong ability to collaborate with and influence executives to adopt innovative solutions while maintaining strong relationships with customers and internal stakeholders, especially Sales and Product teams. Tech savviness: Proven expertise in digitizing processes and implementing new technologies. Technical understanding/aptitude of machines from the Industrial manufacturing arena is a must have. Strong analytical skills, with the ability to connect customer health, usage, and business outcomes to commercial results Strong communicator: Clear and concise written and verbal skills with the ability to craft compelling stories to advocate for the customer. We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend. The pay range for this position in Colorado, California, and New York City is $140,000 - $160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience. Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Apply for this position Solutions Why Augury Our commitment Production Health Machine Health Process Health Success Stories Asset Condition Monitoring Company About Leadership Partners Careers Support Trust Center Contact us Learn With Augury Events & Webinars Media Center Blog In the News Press Releases Gartner and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. 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