Operations Manager (Driver Growth and Engagement)

Operations Manager (Driver Growth and Engagement) | Bolt Careers Careers Business Operations Operations Manager (Driver Growth and Engagement) Operations Manager (Driver Growth and Engagement) What drives our operations? Our people! We are looking for a data-driven and results-oriented Operations Manager with excellent analytical and leadership skills, to take ownership of Driver Operations (Driver Growth and Engagement) and Vehicles & Fleets in Paraguay, Asuncion. Location: Asunción, Paraguay View all roles Apply now

About

the role You will be responsible for the Driver Operations and Vehicles/Fleets domains. Your role will involve designing strategies and executing projects to grow the driver base on the platform while ensuring strong retention rates. Additionally, you will oversee the development of the fleet business and ensure a healthy, well-balanced marketplace in terms of vehicle availability and quality. Your role will have a direct and tangible impact through continuous improvement of the driver and rider experience by strengthening Bolt's value proposition in Paraguay. You will be working alongside other Operations Managers of different seniority levels and report directly to the General Manager. You will be involved in the definition and implementation of the strategy for the Paraguayan market, with a full entrepreneurial view & hold a key strategic position in the management of

the team in Paraguay. Main tasks and

responsibilities: Strategy Development: design and execute strategies to increase driver growth, engagement and retention and related to vehicles and fleets (programs, acquisition, management. Grow the number of active drivers, fleets and vehicles and maximize the number of online hours while improving cost efficiency and the quality of the marketplace. Strengthen relationships with drivers/fleets and communities serving as a local ambassador for the brand to drive business growth. Own operational performance by setting clear KPIs, monitoring key metrics, and implementing data-driven action plans to improve driver quality, availability, and efficiency. Build and maintain strong strategic relationships with Fleet Owners and key stakeholders, leveraging insights to inform business decisions. Lead cross-functional initiatives from planning to execution, collaborating closely with Product, Marketing, Finance, Business Development, and Central Operations. Design and implement local initiatives, campaigns, and process improvements that positively influence driver behaviour and marketplace outcomes. Identify market trends, competitive insights, and product improvement opportunities, advocating for local priorities within the broader organization. About you: You have 5+ years of experience in Operations, Consulting, general management, start-up with fast-paced environment or a related field with a strong quantitative component. You have a Bachelor's Degree or higher in Business Management, Economics, Engineering or related fields. You are highly analytical and comfortable using data to drive strategic decision-making. You have strong project management skills and experience leading cross-functional initiatives. You are a strong leader and collaborator with excellent English & Spanish negotiation and communication skills (both verbal and written). You demonstrate strong ownership, independence, and the ability to work towards ambitious goals. You are humble, self-aware, and committed to continuous self-improvement as a leader. You are comfortable with developing analytical and decision frameworks to support your strategies and decisions. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option Are you based in Asuncion? Yes No Are you happy to work in our Asuncion office under our hybrid working model? Yes No Are you business fluent in both Spanish and English? Yes No What is your notice period? What is your annual gross salary expectation in PYG? By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. div>div>label]:mb-4"> Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose div>div>label]:mb-4"> What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose div>div>label]:mb-4"> Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> Do you live with any disability? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job