About the role
About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth. This role The Operations Analyst – Credit Line is responsible for ensuring the successful rollout and scaling of Credit Line across sales channels, maintaining tight execution control, driving operational performance, and enabling cross-functional alignment to guarantee high adoption at scale. \n Key Responsabilities: Own the end-to-end execution tracking of the Credit Line rollout, ensuring visibility of progress by region, channel and partner. Monitor the performance of the Credit Line funnel (offer → activation → first use), identifying drop-offs and driving corrective actions. Coordinate with Sales, Operations and Logistics to ensure availability of tools, materials and conditions required for rollout success (e.g. cards, training readiness, systems). Track and validate the correct execution of campaigns and commercial offers in the field, ensuring alignment with rollout phases. Manage the incentive tracking and liquidation process, ensuring it drives the right behaviors during rollout. Identify, prioritize and escalate critical operational issues affecting adoption or execution, ensuring fast resolution. Act as a central coordination point across Sales, Marketing, Operations, Partners and Allies, ensuring alignment and speed in execution. Support and validate the readiness of the sales force, ensuring training translates into correct execution at point of sale. Build and maintain operational dashboards and reports to track rollout progress and performance, enhancing data-driven results.
