About the role
(Junior) Retention Specialist DACH (all genders)
> Shiftmove · Berlin, Germany (Hybrid) · — · Posted 2026-07-02
Workplace: hybrid
Department: Customer Org
Description
Across Europe, fleets are under enormous pressure. Fuel costs are rising. Regulatory requirements are tightening. The shift to low-emission vehicles is accelerating. And yet around 70% of European businesses still manage their fleets manually, with spreadsheets, disconnected tools, and processes that were never built for this moment.
Shiftmove exists to make this simple. We are a profitable B2B SaaS company and the fastest-growing fleet management platform in Europe, born from the merger of Avrios and Vimcar, and now serving tens of thousands of corporate customers across Germany, France, Spain, Switzerland, Poland, and beyond. Most recently, we acquired Optimum and Ocean in France, expanding our footprint and doubling down on one of Europe's largest fleet markets.
Our AI-powered platform connects real-time vehicle data with intelligent software so that businesses can procure smarter, control costs, stay compliant, and lead the transition to cleaner mobility, all from one place.
About The Role
As a (Junior) Retention Specialist, you will walk into a vital role as the most important voice on the phone for our German-speaking customer base. Your core mission is focused directly on revenue protection and recovery, splitting your energy 50/50 between rescuing canceled contracts and proactively supporting our Prosumer & Fleet customers before they ever consider leaving.
Because this is a Junior role within our Existing Business team, you will follow structured, straightforward processes daily. You will receive extensive training and daily coaching, giving you everything you need to become an independent retention champion within your first 90 days.