<p><strong>Description</strong></p>
<p>Keeper Security is hiring an experienced and execution-oriented Manager of Customer Success Management to lead a team of high producing CSMs within our B2B, EMEA sales division. Qualified candidates must permanently reside in Ireland. This is a hybrid position for those living within a commutable distance to our Cork, Ireland office, or fully remote for those living outside a commutable distance.</p>
<p>Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and be responsible for overseeing day-to-day sales activities, inspiring achievement of sales targets, and ensuring our sales processes are optimized to drive growth.</p>
<p><strong>About Keeper</strong></p>
<p>Keeper Security is a leading cybersecurity software company that protects thousands of organizations and millions of people in more than 150 countries. Keeper delivers a powerful zero-trust and zero-knowledge solution built to meet the stringent
requirements of public sector IT environments. Its flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects users, devices and critical infrastructure from cyber attacks. Recognized in the Gartner® Magic QuadrantTM for Privileged Access Management (PAM), Keeper combines robust compliance with unmatched visibility and control. With industry-leading certifications, Keeper provides the security assurance public sector organizations require. Learn why agencies trust Keeper to defend against today’s sophisticated adversaries at <a href="http://keepersecurity.com">KeeperSecurity.com</a>.</p>
<p><strong>
About
the Role</strong></p>
<p>The Manager of Customer Success Management will be responsible for managing a high performing CSM team. This is a hands-on sales management position, responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales representatives on
the team. You will manage
the team responsible for client health and adoption of our cloud-based, award-winning cybersecurity platform. This is a strategic role within the company, with many touchpoints in the field (both pre and post-sale) as well as internal facing with product management and marketing.</p>
<p><strong>
Responsibilities</strong></p>
<ul>
<li>Lead, manage and motivate a team of Customer Success Managers focused on actioning renewals, expansions and upsells and driving revenue growth</li>
<li>Drive revenue retention via a highly efficient, scalable customer renewal engine</li>
<li>Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products</li>
<li>Help directly manage Tier 1, high priority client relationships</li>
<li>Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes</li>
<li>Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio</li>
<li>Proactively monitor assigned client health through quantitative and qualitative means</li>
<li>Own the optimization of contracts and other documents supporting renewals</li>
<li>Scale, recruit, mentor and grow the account management team, ensuring the right structure, talent and processes are in place for success</li>
<li>Develop and implement sales strategies to meet and exceed monthly and quarterly sales targets</li>
<li>Monitor and manage individual and team performance, providing coaching, training, and feedback to enhance productivity</li>
<li>Conduct regular one-on-one meetings with sales reps to review performance, troubleshoot challenges, and strategize for success</li>
<li>Join customer calls alongside sales reps to provide strategic support, assist in advancing deals toward closure, and deliver real-time coaching to optimize sales conversations and outcomes</li>
<li>Analyze sales data to identify trends, opportunities, and areas for improvement, ensuring accurate forecasting and reporting</li>
<li>Collaborate closely with the marketing team to ensure alignment on lead generation, campaigns, and messaging</li>
<li>Continuously refine and optimize sales processes and tools to improve efficiency and effectiveness</li>
<li>Maintain a deep understanding of Keeper’s product offerings, customer needs, and market dynamics</li>
<li>Drive a high-energy, positive sales culture that motivates
the team to perform at their best</li>
<li>Ability to travel to and from customer meetings (locally, nationally, and internationally) &amp; rent and/or operate a vehicle on behalf of the company</li>
</ul>
<p><strong>
Requirements&nbsp;</strong></p>
<ul>
<li>4+ years of experience in full cycle SaaS sales (with a focus on upselling and expansion), IAM or cybersecurity experience is required</li>
<li>3+ years of proven full cycle sales leadership, team lead or management experience</li>
<li>Proven track record of meeting or exceeding sales targets held by a sales team</li>
<li>Strong knowledge of SaaS sales processes, expansions, renewals and CRM systems, Salesforce experience preferred</li>
<li>Ability to construct, present and execute territory-level sales strategies</li>
<li>Strong leadership, communication, and interpersonal skills, with the ability to inspire, mentor and develop a team</li>
<li>Data-driven mindset with experience analyzing sales metrics to drive decision-making</li>
<li>Ability to adapt in a fast-paced, ever-changing market environment</li>
<li>Strong problem-solving skills, with the ability to handle challenges and find creative solutions</li>
<li>Ability to travel up to 20% of the time</li>
<li>Bachelor's degree in Business, Marketing, or a related field</li>
</ul>
<p><strong>
Benefits</strong></p>
<ul>
<li>Onsite lunches</li>
<li>Private healthcare (no wait period)</li>
<li>Pension contribution (no wait period)</li>
<li>Sick Pay</li>
<li>Bike-to-Work Scheme (if local)</li>
</ul>
<p>Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><div class="content-conclusion"><p>&nbsp;</p>
<p class="pf0"><strong><span class="cf0">Keeper Candidate Privacy Notice</span></strong></p>
<p class="pf0"><span class="cf1">This notice explains how Keeper Security processes your personal data during recruitment. Depending on
the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).</span></p>
<p class="pf0"><span class="cf1"> 1. </span><strong><span class="cf0">Data We Collect</span></strong></p>
<p class="pf0"><span class="cf1">Information You provide:</span></p>
<ul>
<li class="pf1"><span class="cf1">Contact details, CV/resume, cover letter</span></li>
<li class="pf1"><span class="cf1">Employment history,
qualifications, work eligibility</span></li>
<li class="pf1"><span class="cf1">Application responses and uploaded documents</span></li>
</ul>
<p class="pf0"><span class="cf1">Information We generate:</span></p>
<ul>
<li class="pf1"><span class="cf1">Interview notes, assessments, communications</span></li>
<li class="pf1"><span class="cf1">Scheduling information</span></li>
</ul>
<p class="pf0"><span class="cf1">Information From Others:</span></p>
<ul>
<li class="pf1"><span class="cf1">Recruiter/referral information who submit your profile</span></li>
<li class="pf1"><span class="cf1">References (with your consent, before final offer)</span></li>
<li class="pf1"><span class="cf1">Public professional profiles</span></li>
<li class="pf1"><span class="cf1">Background verification (post offer)</span></li>
</ul>
<p class="pf0"><span class="cf1"> Voluntary Diversity and Equal Opportunity Information</span></p>
<ul>
<li class="pf1"><span class="cf1">We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar
requirements</span></li>
</ul>
<p class="pf0"><span class="cf1"> 2. </span><strong><span class="cf0">How We Use Your Data</span></strong></p>
<ul>
<li class="pf1"><span class="cf1">Assess your application and suitability</span></li>
<li class="pf1"><span class="cf1">Manage interviews and recruitment workflow</span></li>
<li class="pf1"><span class="cf1">Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)</span></li>
<li class="pf1"><span class="cf1">Comply with employment law obligations</span></li>
</ul>
<p class="pf0"><span class="cf1"> 3. </span><strong><span class="cf0">Legal Basis</span></strong></p>
<ul>
<li class="pf1"><span class="cf1">Legitimate Interests (recruitment management, security and integrity of the hiring process)</span></li>
<li class="pf1"><span class="cf1">Contracting steps (for progressed candidates)</span></li>
<li class="pf1"><span class="cf1">Legal and regulatory compliance obligations; explicit consent where required</span></li>
</ul>
<p class="pf0"><span class="cf1"> 4. </span><strong><span class="cf0">Who We Share Information With</span></strong></p>
<p class="pf0"><span class="cf1">Internal: </span></p>
<ul>
<li class="pf1"><span class="cf1">HR, hiring managers, interviewers*, IT support for system administration</span></li>
</ul>
<p class="pf0"><span class="cf1">*Note - diversity and equal opportunity data is not shared with hiring managers.</span></p>
<p class="pf0"><span class="cf1">Third Parties:</span></p>
<p class="pf0"><span class="cf1">Service providers who assist with:</span></p>
<ul>
<li class="pf1"><span class="cf1">Applicant tracking, recruitment systems and assessment providers</span></li>
<li class="pf1"><span class="cf1">Background verification vendors (post offer)</span></li>
<li class="pf1"><span class="cf1">Recruitment agencies (where applicable)</span></li>
<li class="pf1"><span class="cf1">Tools to support communication, collaboration and to securely store your data</span></li>
</ul>
<p class="pf0"><span class="cf1">Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.</span></p>
<p class="pf0"><span class="cf1"> 5. </span><strong><span class="cf0">International Transfers</span></strong></p>
<p class="pf0"><span class="cf1">Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws. </span></p>
<p class="pf0"><span class="cf1">6. </span><strong><span class="cf0">Security</span></strong></p>
<p class="pf0"><span class="cf1">We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.</span></p>
<p class="pf0"><span class="cf1">7. </span><strong><span class="cf0">Retention</span></strong></p>
<p class="pf0"><span class="cf1">We keep your data for 24 months from your last application activity, then delete or anonymize it. </span></p>
<p class="pf0"><span class="cf1">Exceptions:</span></p>
<ul>
<li class="pf1"><span class="cf1">You opt into our talent database for further retention by providing consent (extended retention)</span></li>
<li class="pf1"><span class="cf1">You're hired (transfers to employee records)</span></li>
</ul>
<p class="pf0"><span class="cf1"> 8. </span><strong><span class="cf0">Your Rights</span></strong></p>
<p class="pf0"><span class="cf1">You have the following rights and can contact us at the email below to exercise them:</span></p>
<ul>
<li class="pf1"><span class="cf1">Access, correct, or delete your data, subject to applicable law and retention
requirements</span></li>
<li class="pf1"><span class="cf1">Object to or restrict processing</span></li>
<li class="pf1"><span class="cf1">Withdraw consent (where applicable)</span></li>
<li class="pf1"><span class="cf1">Request data portability</span></li>
<li class="pf1"><span class="cf1">Lodge a complaint with your data protection authority</span></li>
</ul>
<p class="pf0"><span class="cf1">If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.&nbsp;</span></p>
<p class="pf0"><span class="cf1">When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.</span></p>
<p class="pf0"><span class="cf1"> 9. </span><strong><span class="cf0">Automated Decisions</span></strong></p>
<p class="pf0"><span class="cf1">Keeper does not make hiring decisions using solely automated processing.</span></p>
<p class="pf0"><span class="cf1">10. </span><strong><span class="cf0">Contact</span></strong><span class="cf1"> - Candidates can send privacy questions to: [email protected]</span></p>
<p>&nbsp;</p></div>
About Keeper Security
Keeper Security, Inc. (Keeper) is a cybersecurity platform for preventing password-related data breaches and cyber threats. Keeper’s zero-knowledge security and encryption software is trusted by millions of people and thousands of businesses across the globe to mitigate the risk of cybertheft, boost employee productivity, and meet compliance standards. Keeper has been named PC Magazine’s Best Password Manager of the Year & Editor’s Choice, PCWorld’s Editors’ Choice, and is the winner of four G2 Best Software Awards and the InfoSec Award for Best Product in Password Management for SMB Cybersecurity. Keeper is SOC-2 and ISO 27001 Certified and is also listed for use by the U.S. federal government through the System for Award Management (SAM). Learn more at https://keepersecurity.com.
