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About the role
Director, Delivery Operations
About the role:
Curri is seeking a Director, Delivery Operations to own and scale the function responsible for every delivery we fulfill and the reliability customers depend on. In this role, you will lead end-to-end delivery operations across fulfillment and live delivery experience, setting the strategy and accountability systems that define what excellent delivery execution looks like at Curri. You will drive measurable leverage from a large people team through process improvement, automation, and AI tooling, building the systems and culture that allow Curri to scale without proportional headcount growth.
What you will do:
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Develop and execute a forward-looking strategy to scale Delivery Operations efficiently, with full accountability for delivery quality metrics across the delivery lifecycle.
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Identify and eliminate unnecessary manual processes through workflow redesign, automation, and partnership with Product and Engineering, deploying agentic solutions that shift team focus to the exceptions that require human judgment.
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Set and maintain clear SLAs and accountability systems at every level of the org, grounded in the real expectations of customers and drivers.
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Lead, coach, and develop a multi-layer team of frontline managers and agents across multiple functions, with a clear bar for performance and growth.
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Lead headcount planning across markets and time zones with an automation-first mindset, and periodically work IC roles and go on deliveries to maintain a firsthand understanding of the business.
