About the role
<div class="content-intro"><p data-pm-slice="1 1 []">Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.</p> <p>&nbsp;</p></div><h3><strong>
About
the role</strong></h3> <p>As a Merchant Consultant Representative, you’ll focus on building and maintaining relationships with Groupon’s local business partners in the German market.<br>You’ll be the key point of contact for merchants — helping them optimize their live deals, re-engage with Groupon, and grow their business through smart, data-driven recommendations.<br>You’ll also have the opportunity to sign new merchants and bring fresh, exciting businesses onto the platform.</p> <p>Your success will come from a mix of sales energy, relationship management, and curiosity about local businesses. You’ll learn how different merchants operate, what drives their success, and how Groupon can help them reach more customers.</p> <h3><strong>North Star</strong></h3> <p>Grow and strengthen Groupon’s community of local merchants by managing existing partnerships and re-engaging inactive ones that create value for both merchants and customers.</p> <h3><strong>What You’ll Do</strong></h3> <ul> <li>Manage and grow a portfolio of existing merchants across categories such as Beauty &amp; Wellness, Food &amp; Drink, Leisure, Services, Tickets &amp; Live Entertainment.&nbsp;</li> <li>Re-engage former or inactive merchants through outreach, identifying opportunities to renew or relaunch deals.</li> <li>Optimize live campaigns by analyzing deal performance, suggesting improvements, and maximizing both merchant satisfaction and Groupon profitability.</li> <li>Understand each merchant’s business—their audience, competition, and goals—to propose tailored and realistic solutions.</li> <li>Problem-solve and support merchants with questions or issues related to their campaigns, ensuring a positive experience.</li> <li>Achieve or exceed monthly targets for revenue, deal renewals, and merchant satisfaction.</li> <li>Maintain accurate and up-to-date records of all interactions and opportunities in CRM.</li> </ul> <h3><strong>What You Bring</strong><strong><br></strong></h3> <ul> <li>1-3 years experience in sales, account management, or customer-facing roles — ideally within e-commerce, retail, or local business environments.</li> <li>Fluency in both English and German, other languages are a plus</li> <li>Proficient in using leading AI tools (like Claude and Gemini) to drive efficiency.</li> <li>Strong communication, negotiation, and interpersonal skills.</li> <li>Ability to manage multiple priorities efficiently with attention to detail and</li> <li>Results-driven individual who thrives on moving the needle.</li> <li>Comfortable working with sales KPIs and basic data analysis.</li> <li>Bachelor’s degree preferred.</li> <li>Experience with Salesforce or other CRM tools is a plus.</li> <li>Prior experience in upselling, reselling, or cold calling is an advantage.</li> </ul> <h3><strong>
