About the role
Junior Customer Support Specialist
> AirHelp · Gdańsk, Poland · Full-time · Posted 2026-06-30
Salary: unknown currency 5,500–6,000
Workplace: on_site
Department: Customer Support
Description
Do you love helping people, solving problems, and working in a dynamic, international team? Are you fluent in English? Then you might be just who we’re looking for - even if you don’t have experience yet.
At AirHelp, we’re on a mission to make air travel fairer. Every year, millions of passengers are affected by delayed, canceled, or overbooked flights, and we’re here to make sure they get the compensation they deserve. Join us and turn your language skills and problem-solving abilities into a rewarding career where you’ll make a real difference for travelers around the world.
Location: Gdańsk or Kraków
Working model: Hybrid, 1 day/week in the office
Salary: 5500 - 6500 PLN gross/month + monthly performance bonus
Please submit your application in English.
What will you drive:
- Be the friendly and helpful voice of AirHelp - supporting customers throughout their claim journey via email, chat, and social media.
- Use the training we provide to confidently assess claims, answer questions, and apply legal knowledge to help customers.
- Collaborate with other departments to ensure a seamless customer experience.
- Confidently hit targets while pushing yourself to keep quality and efficiency high.
What targets you’ll have:
- In your 1st month you are working without targets - time to deep dive into the role and responsibilities.
- On your 2nd & 3rd months - 75% performance target.
