About the role
Introduction
$11 trillion of money flows every year between companies in India. It typically takes avg. 70 days for a business to get paid, and it’s increasing 5% every year. Formal funding options are limited, and cover < 5% of the addressable market.
We are building India’s largest B2B Payments Platform that transforms how businesses pay and get paid. Our award-winning platform already processes INR 20,000+ Crores of invoices every month, across 300,000 MSMEs and 1200+ corporates; with 30+ lenders plugged in for credit.
Globally, companies in this space, like Coupa, Bill.com, Melio, C2FO, Tipalti, have witnessed tremendous success over the past decade doing $ Billion+ disbursements weekly and cumulatively valued over $50 Billion.
You will join our core team that currently consists of ex-BCG and ISB / IIM alumni with a team of industry veterans serving on the advisory board. We are backed by Elevation Capital (one of the most successful VCs in India) and General Catalyst ($15 Billion+ global fund, and early investors in Stripe, Airbnb etc.). We share our lineage with HCS, a 25 year old investment bank and a registered NBFC. We are a team of passionate problem solvers and we’re building a technology company with a strong product innovation mindset.
Key Responsibilities:
Customer Support:
Respond to customer inquiries via email or phone in a timely and professional manner.
Assist customers with any questions or issues related to GST filing, application usage, or technical problems.
Maintain a positive and patient attitude while interacting with customers to ensure a high level of customer satisfaction.
Stay up-to-date with the latest GST regulations, rules, and amendments to provide accurate information to customers.
Interpret and explain complex GST concepts and procedures to customers in a clear and understandable manner.
Application Assistance:
Guide customers through the application's features, functionalities, and user interface.
Troubleshoot technical issues and provide step-by-step instructions to resolve them.
Training and Education:
Conduct training sessions or webinars for customers to help them better understand the GST filing process and maximize the use of the application.
Issue Resolution:
Escalate complex issues or bugs to the technical support or development teams and follow up until they are resolved.
Feedback Collection:
Gather feedback from customers regarding their experiences with the application and communicate it to the product development team for improvements.
Qualifications:
Bachelor's degree in Accounting, Finance, Business, or a related field is preferred.
CA or pursuing CA done with the articleship training having experience in GST.
Strong knowledge of GST regulations and filing procedures.
Excellent communication and interpersonal skills.
Patience and empathy when dealing with customer inquiries.
Technical aptitude and the ability to learn and understand software applications quickly.
Attention to detail and a commitment to data accuracy.
Problem-solving skills and the ability to work independently.
Prior experience in a customer support or GST-related role is a plus.
Working Conditions:
May require occasional evening or weekend availability during peak GST filing periods.
Regular interaction with customers via phone or email.