About the role
About AirOps AirOps is the first end-to-end content engineering platform built for the AI era. In a world where discovery is shifting from traditional search to AI-driven platforms, we help brands get found—and stay found. We are currently in a phase of hyper-growth, having 5x’d our revenue in the last year by helping marketing teams at Ramp, Chime, Carta, and Rippling turn content quality into a durable competitive advantage. Our platform equips marketers to navigate the new discovery landscape, prioritize high-impact opportunities, and create accurate, on-brand content that earns citations from AI and trust from humans. Backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, we are building the intelligent systems that will empower the next generation of marketing leaders. AirOps is headquartered in San Francisco, New York and Montevideo. Key Responsibilities Build AI growth workflows using AirOps that we can use both internally and to productize for customers in different verticals Evolve our services delivery playbook and resourcing, moving between execution and strategy Use AirOps platform to improve our internal and customer facing processes and prove out new use cases Partner with our Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion opportunities Work cross functionally with engineering, design, CX, growth, and content team members to bring features to market quickly & iterate based on feedback Monitor key metrics closely; analyze trends/patterns & recommend solutions to improve business outcomes; report findings/recommendations regularly to Exec team Partner with design team on UX research initiatives aimed at improving customer engagement & conversions throughout the customer journey Test the product and provide feedback to improve the customer experience and usability Experience 2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup; we 💚 former (or future aspiring) founders Comfortable moving fast in a startup where roles and responsibilities are fluid Track record of running complex, multi-threaded projects in a hybrid environment Experience with LLMs and AI techniques, including prompt engineering and retrieval Experience automating processes with workflow automation tools like Zapier Strong analytical skills with experience using data to inform decision making Excellent project management skills, including proficiency in project management tools like Linear, Airtable, and Asana Strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs Familiarity with Python and JavaScript preferred Superb written and verbal communication skills. Our Guiding Principles Extreme Ownership Quality Curiosity and Play Make Our Customers Heroes Respectful Candor Benefits Equity in a fast-growing startup Competitive benefits package tailored to your location Flexible time off policy Parental Leave A fun-loving and (just a bit) nerdy team that loves to move fast!