About the role
About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care. Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness. Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
About
the Role We're looking for an experienced clinical professional with a pharmacy or AHPRA registered nursing background to join our Medical Support team remotely. You'll be a key point of contact for patients — providing clinical support and handling medical inquiries. This role is fully remote and open to anyone based in Australia who can work Sydney hours. What you will do Respond to patient inquiries via a ticketing system with clear, accurate, and empathetic written communication Manage inbound calls and make outbound calls to patients to address queries, concerns, and offer support Maintain accurate documentation of all patient interactions Collaborate with internal teams across time zones Deliver a high standard of patient care while adhering to regulatory and compliance
requirements What you need to have 4–7 years of clinical experience in pharmacy or nursing (AHPRA registered) Prior experience in telehealth — you know how to deliver great care without being in the room Proven ability to work independently and manage your own workload with minimal oversight Excellent written communication skills with the ability to explain clinical information clearly Excellent telephone manner and confidence handling sensitive conversations Strong attention to detail and sound clinical judgment Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week)