About the role
Senior Operations Manager | Bolt Careers Careers Business Operations Senior Operations Manager Senior Operations Manager What drives our operations? Our people! We’re looking for a strategic, analytical, and hands-on Senior Operations Manager to lead and scale our Rides marketplace operations in Bangkok by strengthening supply, optimizing marketplace performance, and driving operational excellence. Location: Bangkok, Thailand View all roles Apply now
About
the role As a Senior Operations Manager (Rides), your key objective is to lead and scale marketplace operations in Bangkok by driving supply growth, operational excellence, and marketplace efficiency. You will strengthen the driver and fleet partner value proposition, lead strategic operational initiatives, and collaborate closely with cross-functional stakeholders to improve marketplace health and customer experience. This is a highly analytical and hands-on leadership role for someone who thrives in fast-paced environments, understands marketplace dynamics, and is passionate about building scalable and sustainable operations. Main tasks and
responsibilities: Build and strengthen the driver and fleet partner value proposition through localized operational, engagement, and growth strategies. Lead supply forecasting, capacity planning, and marketplace optimization initiatives to support sustainable business growth and marketplace efficiency. Own operational performance by monitoring marketplace and supply metrics, identifying operational gaps, and implementing data-driven solutions. Manage budget planning and forecasting processes aligned with market initiatives and strategic priorities. Identify local market trends, operational risks, and growth opportunities, proactively implementing initiatives that improve business performance. Collaborate closely with Product, Marketing, Legal, Finance, and Central Operations teams to execute strategic initiatives that drive growth and customer experience improvements. Continuously improve operational workflows, processes, and team performance to support rapid scaling and long-term operational sustainability. Act as a key stakeholder in local business planning, operational strategy development, and execution. Lead, develop, and inspire high-performing operations teams by fostering a culture of ownership, accountability, and continuous improvement. About you: You have 8+ years of experience in operations, strategy, consulting, marketplace management, or a similar fast-paced environment. You have strong leadership experience managing and developing high-performing teams. You are highly analytical with proven experience interpreting data, identifying trends, and translating insights into actionable initiatives. You are hands-on, proactive, and comfortable operating in ambiguous and rapidly changing environments. You possess strong stakeholder management and cross-functional collaboration skills. You have experience working in high-growth tech companies, marketplaces, mobility, logistics, or consumer-tech environments. You are passionate about building efficient operations and delivering exceptional partner and customer experiences. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Continue to survey Submit application Fill in our Demographic Survey Please help Bolt’s diversity and inclusion efforts by completing our voluntary demographic survey. div>div>label]:mb-4"> Which gender identity do you most closely identify with? (optional) Female Male Non-binary Other Prefer not to disclose div>div>label]:mb-4"> What is your age? (optional) Under 21 21-25 26-34 35-44 45-54 55-64 65 or over Prefer not to disclose div>div>label]:mb-4"> Are you a parent, caretaker, or legal guardian of anyone? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> Do you live with any disability? (optional) Yes No Prefer not to disclose div>div>label]:mb-4"> In which country do you currently live? (optional) Estonia Romania Poland Germany Other, please specify (country) Prefer not to disclose Question 1 / 5 Previous Next Submit application Your answers are anonymous and not linked to your application. By responding, you consent to Bolt processing your demographic data in accordance with our Privacy Notice . AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
