Medical Support Associate, DE

Responsibilities): Triage medical enquiries efficiently to ensure excellent patient safety and care is received Provide outstanding medical advice to Juniper patients (by email and phone) Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication Proactively engaging with patients throughout their treatment journey Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions, booklets & educational articles) Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time About You (Skills and Experiences) Qualified health professional - you are a qualified nurse or pharmacist with 4-5+ years experience. Completed professional training as a registered nurse, geriatric nurse or health and nurse specialist Bi-lingual: Communicate fluently in German and English (

bonus - if you’re proficient in other European languages) Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you Cool head - you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head Trust - patients trust you implicitly because of your experience, your confidence and your manner Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back! So why Eucalyptus? Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc. You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients. You’ll be part of the pioneering German Eucalypts - you’ll be a big part and influence in building and establishing Euc’s local identity and culture as a company. You’ll be supported to accelerate your career - Regular feedback alongside our regular performance reviews. We’re committed to helping every Eucalypt reach their full potential. We offer a range of

benefits, including: 50€ wellness benefit monthly (for gym, classes, therapy, anything that supports your physical or mental wellbeing) Branded merch Regular team events and dinners. We had our winter social in Paris last year! 🇫🇷 25 days holiday + bank holidays Hybrid working (2 days in office per week) in Berlin (Ahoy Berlin)

Compensation The salary range for this role is €35,000 – €45,000 gross per year , depending on experience and

qualifications, plus additional

benefits. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.

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