AI customer service is one of the most funded categories in tech right now. The customer reviews for the biggest players average under 2 out of 5 stars. 75% of consumers leave AI support interactions frustrated. Companies report 90%+ CSAT scores while their customers rate them 40 points lower. That gap exists because nobody built the tools to see what's actually happening.
Conduit is building the infrastructure that makes AI customer service actually work. Not a chatbot. Not a deflection engine. A platform where every AI decision is traceable, every answer links back to a source, and the people who know the customer best (the CX team, not engineers) are the ones running the system.
We believe customer service is going through the same compression that happened in software engineering and GTM. What used to require a team of specialists will be done by one empowered operator. We call them conversation engineers. Conduit is the platform they use to do the job.
The backend is the product. The reliability of message delivery, the speed of AI responses, the depth of integrations, the transparency of AI decision-making, customers feel all of it even if they never see your code.
You'll work directly with Punn (CTO) and a small engineering team where your commits hit production the same day and customers notice.
Conduit is the AI agent platform that drives conversational outcomes across support and sales.
Customer conversations are the backbone of every business. Consumer businesses spend nearly a third of their working hours calling and texting customers. Conduit turns those conversations into an engine for conversions, revenue, and cost savings.
We enable operators across real estate, financials, and service-based businesses, to build and deploy AI agents that perform better than your best employee. Our modular platform enables automation for the most complex, high-volume conversational workflows.
Salary
$130,000 - $190,000
Equity
0.1% - 1%
Location
San Francisco, CA, US
Experience
1+ years
Total raised
$6.0M
Last stage
Seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.