Business Ops & Deployment Manager

• Identify bottlenecks in our internal workflows and simplify them.
• Proactively design and implement new processes to speed up deployments.
• Improve cross-team communication (product, tech, sales) so that information flows faster and cleaner.
• Structure client feedback and channel it into the product roadmap.

Expected outcomes

1 month :

• Fully up to speed on our internal tools, servers, and workflows.
• A strong grasp of our product, its customization options, and how to configure it for different client needs.
• Able to independently manage a client implementation from A to Z.
• Identified key bottlenecks in current processes and proposed first improvement ideas.

3 months :

• Successfully managed a portfolio of clients with smooth onboarding and deployments (15 - 30 centers implemented)
• Designed and implemented internal processes that are owned, documented, and widely adopted.
• Regularly channeled client feedback into actionable proposals, several of which have already been implemented with the tech team.

6-12 months :

• Become the go-to person for enterprise client implementations, trusted by both clients and the internal team.
• Built scalable operational frameworks that significantly reduced deployment time and improved cross-team communication.
• Played a key role in shaping product evolution by systematically bridging client needs with product/tech priorities.

Who you are

This is for you if:

• You’re highly pragmatic, organized, and client-oriented.
• You enjoy working with tools and processes to make things run smoothly.
• You thrive in fast-moving environments and love bringing structure in a fast high paced
• You can talk to clients, ops, sales, and even engineers with ease.
• You enjoy simplifying complexity, improving workflows, and making operations more efficient.
• You speak perfect French 🇫🇷

It’s a plus if you:

• Have experience with billing systems, CRMs, and reporting automation.
• Know your way around data science basics (for dashboards & metrics).
• Have already worked in a startup or tech scale-up.

If we think you could be a good fit, here is the process :

• Intro call (30 min) with our Talent acquisition manager
• Call fit (30 min) with Julie, Head of Operations
• In person Case study (45 min) with Julie & Hugo (Business Ops)
• Final fit interview (30 min) with the founders
• References
• Offer

We aim to keep the process within 30 days. You’ll receive continuous feedback throughout.

Why should you join Vocca?

• An entrepreneurial adventure, with a supportive, high-energy, execution-focused team
• A product already live, with delighted customers in a fast-growing market (healthcare automation, voice AI)
• A true scaling phase, with everything still to build
• Real responsibilities from day one
• An attractive package + BSPCE

We hire people, not roles.

If you're excited about our opportunities but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

We'll be thrilled to receive your application!

A meeting lands on your calendar

If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.