About the role
We are looking for a Head of Customer Success with 5+ years of experience owning enterprise customer relationships. You'll own Clarion's largest healthcare accounts as a player-coach and take over these relationships from our CTO. There's a lot of contracted ARR still to unlock, and you'll shape what enterprise customer success looks like at one of the fastest-growing AI companies in health tech.
What will you be doing?
- Own 5–7 strategic enterprise accounts (100+ location specialty groups with possible 7-figure contracts) and build personal relationships with C-suite stakeholders (~60% of the role)
- Mentor and lead a team of about 4 Deployment Strategists and Forward Deployed Engineers (~20%)
- Strengthen and critique existing deployment and CS playbooks to take them from roughly "0.5 to 1" (~20%)
- Move pilots to go-live, shorten deployment time, and keep account health and NRR strong while preventing churn
- Spot technical problems in EHR/EMR integrations at a high level and work with FDEs and the CTO to get them fixed
About Clarion
At Clarion, we're rebuilding how healthcare communicates in the age of AI. Today, clinics miss 30-40% of patient calls while staff drowns in administrative tasks. We believe AI agents should handle these workflows—scheduling, billing, prescription refills—so healthcare teams can focus on actual patient care.
We're building the communication infrastructure that modern healthcare desperately needs. Our AI agents don't just answer calls; they complete entire workflows end-to-end, giving providers back their time and ensuring patients never go unheard. We've already handled hundreds of thousands of patient interactions across virtual care companies, health systems, and a $5B health insurance company.
Founded by a Stanford/Harvard-trained physician who was on the founding team of Two Chairs and Ophelia, and an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce, we uniquely understand both the clinical and technical challenges of transforming healthcare communication.
We're an in-person team based in New York, moving fast to ensure no patient call goes unanswered.
Required skills
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Job details
Salary
$170,000 - $230,000
Equity
0.1% - 0.3%
Location
New York, United States
Experience
5+ years
Funding
Total raised
$5.8M
Last stage
Series B
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.