About the role
About Eucalyptus We’re on a mission to make good health last a lifetime . More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper , one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. Supported over 350k patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS. Tailored our offering to thousand of patients in Germany and Japan
About
the role (What you’ll be doing) Eucalyptus believes that providing multidisciplinary clinical support to patients throughout their treatment is critical to achieving our mission. We want to provide patients access to the right clinician at the right time to support their journey. The Medical Support Associate will play a vital role working alongside doctors, nurses and pharmacists to triage, assess and support patients through their treatment. This position is ideal for individuals who are passionate about healthcare, possess strong communication skills, and are dedicated to providing outstanding customer service. Your
responsibilities may include: Provide medical support to patients with a range of conditions, primarily via email : Triage, assess, and support patients : Evaluate the severity of patients' medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate. Ensure timely and accurate responses : Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards. Maintain patient safety : Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects. Initiate communication-based on tracker information : Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence Provide internal support for medical support initiatives that focus on access and success of patient treatment plans: Proactive Outreach to Patients: Engage in activities aimed at supporting patients' adherence to treatment plans through proactive communication. GP Letters: Prepare and manage communication with general practitioners to support patient care. Pharmacy Communications: Coordinate with pharmacies to ensure accurate and timely medication delivery and information exchange. 4-Month and 8-Month Reviews: Conduct regular reviews of patient progress and treatment plans to ensure continued adherence and effectiveness under the guidance from the Sydney medical team Share patient insights with the clinical services team and wider business : Share patient feedback : Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement. About you (