About the role
Set and communicate the experience direction for the capacity intelligence platform across data-rich user interfaces, decision-support workflows, and agentic experiences. Translate that direction quickly into scenarios, prototypes, priorities, and shipped outcomes. Serve as the product's experience and design lead, applying taste and judgment to make clear, opinionated design decisions. Establish the interaction patterns, design principles, and quality standards that enable other product managers and engineering teams to deliver a coherent product. Own and continuously adapt the experience roadmap across multiple feature areas. Prioritize the highest-value user problems, manage dependencies, and make timely tradeoffs that move the product forward in days/weeks. Define and deliver agentic experiences that integrate with existing agents, agent harnesses, data platforms, and operational workflows while identifying opportunities for new capabilities. Establish agent behaviors, evaluation criteria, and boundaries between autonomous action and human judgment. Build and test ideas directly using coding and design-assistive agents to create functional prototypes, explore interaction models, and validate concepts with users. Work hands-on with engineering and data science to turn successful prototypes into production experiences. Develop deep empathy for internal users through direct engagement, observation, rapid research, scenario walkthroughs, usage data, and telemetry. Identify unmet needs and challenge traditional user interface paradigms to make complex decisions clear, efficient, and trustworthy. Define and use success measures for adoption, usability, trust, decision quality, and workflow effectiveness. Use telemetry and user feedback to improve experiences continuously while meeting accessibility, privacy, security, and responsible artificial intelligence
requirements. Bachelor's Degree AND 8+ years experience in product management or software development Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics, such as adoption, usage, user satisfaction, task completion, or operational effectiveness. 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product). Demonstrated experience defining data-rich, analytical, or decision-support products with user empathy, design judgment, and experience craft. Experience using coding and design-assistive agents to build and test functional prototypes. Demonstrated ability to lead across organizational boundaries, build alignment among diverse technical and business stakeholders, and influence decisions without direct authority. Experience delivering agentic or artificial intelligence-powered experiences is preferred.
