Head of Implementations

San Francisco, CA

About the role

About Campfire Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model.

The Role We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

What You'll Own Team Leadership Hire, develop, and retain a team of Implementation Managers across a range of experience levels Set performance standards, run structured 1:1s, and create clear career paths within the implementation function Build a culture of accountability and continuous improvement on your team Implementation Excellence Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success Develop and maintain implementation playbooks, templates, and documentation so

the team can deliver consistently at scale Drive down time-to-value without sacrificing quality or customer experience Cross-Functional Collaboration Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention Metrics & Operations Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization Identify bottlenecks, iterate on process, and report on implementation health to leadership

What We're Looking For Required 10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role Demonstrated experience leading and managing implementation or solutions teams, including hiring and developing talent Hands-on experience implementing accounting or ERP platforms (e.g., NetSuite, Sage Intacct, Workday, QuickBooks, SAP, or similar) — you should be comfortable discussing chart of accounts design, close processes, revenue recognition, and data migration Deep accounting fluency; you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire Strong project management instincts — you stay on top of timelines, proactively surface risk, and keep customers and internal stakeholders aligned Excellent communicator; able to build trust quickly with customers and collaborate effectively across product, engineering, and go-to-market teams Preferred CPA or equivalent accounting credential Background in a Big 4, national accounting firm, or management consulting firm, combined with SaaS or fintech experience Experience building or scaling an implementation function in a high-growth startup environment Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting What Success Looks Like in Year One Your team consistently delivers implementations on time and customers go live with confidence in Campfire You've documented the playbook and created training materials that make it easy to onboard new IMs You've reduced average time-to-live without increasing post-launch support burden You're a trusted partner to Product — your field insights are actively shaping the roadmap Customers who graduate from implementation are set up for long-term success This position is based in San Francisco, CA and is an in-office role.

About Campfire

Campfire is the AI-native ERP for high-growth companies. We give modern, mid-market, and enterprise accounting teams superpowers by automating the work that nobody wants to do: manual transaction categorization, bank reconciliation, revenue recognition, and variance analysis. Our customers close 5x faster and save up to hundreds of thousands annually. We're privileged to work with some of the fastest growing AI companies in the world, including Replit, Decagon, and PostHog, as well as service providers, health tech, and aerospace companies.

Accounting Intelligence automates the manual work that buries your team. Our proprietary AI model was trained specifically on accounting data, auto categorizing transactions, matching payments to invoices, and reconciling bank accounts automatically. You review and approve instead of doing everything from scratch.

Ember AI is your built-in analyst. Ask questions in plain language and get answers with source data in 30 seconds. Ember drafts flux variance commentary, analyzes spending anomalies, and builds custom reports on demand.

Revenue Automation handles complex billing recognition for modern SaaS companies. Subscription, usage-based, tiered, platform fees, and contract modifications: automated schedules and ASC 606 compliance out of the box.

Core Accounting delivers multi-entity consolidation, continuous close, and real-time financial statements without downloading to spreadsheets or managing separate instances per entity.

Custom Reporting lets you build reports in seconds with drill-down to any transaction. Executive dashboards update continuously, replacing month-old spreadsheets with real-time visibility.

Campfire is SOC 1 and 2 certified with granular permissioning and full audit trails, supporting companies from Series B through IPO. Campfire simplifies audit-ready processes with locked periods, contract databases, and comprehensive audit trails. By combining scalable architecture with an API-first design, it enables finance teams to close faster, elevate reporting, and support global operations with visibility and efficiency.