About the role
Chief Operating Officer | Jobs at Skip to main content Back to all jobs Chief Operating Officer Head Office - Dublin Full-time Permanent employee Apply for this job About &Open We’re the global gifting platform for companies that care. Our platform enables businesses to send thoughtful, beautifully curated gifts at scale around the world. Behind the technology is a team driven by taste, care, and attention to detail. As a certified B Corp, we’re committed to reducing waste and increasing impact. Because in the end, it’s not how much you send — it’s how you make people feel. Our customers include OpenAI, HubSpot, Revolut, and Intercom. Join us as we continue to scale globally.
About
the team You’ll report directly to Jonathan (CEO & Co-founder) and Ciara (Co-founder), and work closely with the executive leadership team. You’ll collaborate across all functions — including Finance, People, Legal, Creative, Buying & Merchandising, Sales, Customer Success, and Support — while also engaging regularly with external stakeholders such as customers, partners, investors, and board members.
About
the role We’re looking for an experienced Chief Operating Officer (COO) to partner closely with our CEO and Co-founder team, and lead the business through its next phase of growth. This is a highly strategic and hands-on role with end-to-end ownership across operations, finance, revenue, people, legal, and logistics. You will play a critical role in building the systems, structures, and discipline required to scale efficiently and sustainably. Reporting to the CEO and working closely with the Board, you’ll act as a trusted advisor to leadership while driving operational excellence across the organisation.
What you'll do? Key
Responsibilities Strategic Leadership & Execution Act as a trusted advisor to the CEO, leadership team, and Board on company performance and strategic direction Co-develop and execute the company’s operational and financial strategy Translate long-term vision into clear, actionable plans and measurable outcomes Operational Excellence & Scale Own and scale core business functions: operations, finance, revenue, people, legal, and logistics Build and optimise systems, processes, and infrastructure to support rapid growth Drive operational rigour and alignment across all departments Performance & Planning Lead company-wide planning, budgeting, and forecasting processes Establish and track key metrics to measure performance and inform decision-making Regularly assess business performance (including SWOT analysis) to guide short, medium and long-term priorities Team & Resource Leadership Build, mentor, and lead a high-performing, forward-thinking operating team Partner with leadership to prioritise resources effectively during periods of growth and transformation Foster a culture of accountability, transparency, and continuous improvement Corporate Development Lead due diligence and commercial negotiations related to fundraising, partnerships, and M&A activities What you'll need Key