Courier Operations Manager

About the role

Courier Operations Manager | Bolt Careers Careers Business Operations Courier Operations Manager Courier Operations Manager We’re looking for an analytical and solutions-driven Courier Operations Manager with excellent leadership and interpersonal skills to lead the Courier Function of Bolt Food Cyprus. This is a highly strategic and execution-heavy role where you will manage the performance of our courier network, scale operations to new cities, and build a lean, high-performing team that delivers operational excellence on the ground. You’ll work closely with the Country Manager and various local and global stakeholders to shape the future of Bolt Food’s last-mile logistics in Cyprus. Location: Nicosia, Cyprus View all roles Apply now About the role You will be the owner of courier operations end-to-end — from process design to team development, execution, and performance management. You’ll start by managing a highly technical Courier Operations Specialist and gradually expand the team by identifying skill gaps and hiring accordingly. We’re seeking someone who can seamlessly switch between deep analytical problem-solving and on-the-ground leadership. You must be comfortable speaking with couriers, analysing their performance data, and building robust supply models to improve efficiency and earnings. Expected travel to key operational zones in Cyprus will be required — you should be excited to spend time with couriers in the field, not just behind a laptop. Main tasks and responsibilities: Launch, manage, and scale courier operations across the local market in Cyprus. Create, improve, and optimise courier operations processes. Monitor and enhance key delivery metrics to improve efficiency and ensure an excellent experience for users, couriers, and partners (restaurants & groceries). Identify operational blockers such as supply forecasting and solve them by leading from the front — be ready to roll up your sleeves and work hands-on. Develop operational and financial models focused on optimising each component of the delivery process. Collaborate with cross-functional teams to advance courier operation-related goals. About you: You have a degree in Business Administration, Finance, Supply Chain, or a related field. You have 3+ years of relevant experience in operations, commercial, last-mile delivery, logistics, consultancy, or analytics. You are an analytical thinker who loves solving complex problems (advanced Excel/Google Sheets skills required; Looker/PowerBI/Tableau are a plus). You are an owner who proactively seeks to improve processes and handle business challenges. You have strong stakeholder management, negotiation, and overall communication skills. You have excellent verbal and written communication skills in English; knowledge of Greek is a plus. Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. 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