Join Two Dots to build a stronger financial system.

Every time someone applies for a mortgage, car loan, or apartment lease, they submit financial documents that humans use to build a financial profile about them. The quality of these financial profiles is a key input that regulates the body temperature of the economy.

Two Dots is building a better system to evaluate consumers consistently and fairly. We prevent fraud that humans can’t see, and we surface value in atypical applications that would otherwise be discarded.

Please note that we require all full-time employees to work from our office in San Francisco, CA.

Role Overview:

Two Dots is looking for a Customer Success & Growth Manager to drive the next phase of our AI-driven underwriting solutions. You will play a pivotal role in ensuring our customers realize the full value of our solution. The ideal candidate will be organized, ambitious, and a strategic thought partner as we continue to build technology to improve the consumer underwriting experience.

**Key Responsibilities: **

Build and nurture strategic relationships with our largest customers — from day-to-day business users to executive stakeholders — to understand their goals, workflows, and definitions of success
Champion customer outcomes by tracking account health, leading quarterly business reviews, and creating success plans for our highest priority customers
Own the end-to-end customer journey including onboarding, adoption, expansion, and renewal, ensuring customers realize ongoing value from Two Dots at every stage
Proactively identify upsell opportunities, partnering with the Sales team to expand our footprint within customer portfolios

Over a million people have gained access to housing through our software.

Two Dots uses AI to remake the way consumer underwriting is done, starting with residential real estate. Most consumers' most important financial information is locked up in documents, and we’ve built technology that is able to harness this data to help make better lending decisions. We’ve coupled this underwriting agent with advanced document and identity anti-fraud, and we’re working toward democratizing sophisticated consumer underwriting for all.

Our customers are large real estate managers and our users are renters across America. Our product is a chat that talks to consumers to build a financial profile in a more fair, consistent, and seamless way than is possible by humans today. To do so, we've taken novel approaches to solving anti-fraud, deploying probabilistic models in highly regulated environments, document extraction, multiplayer experiences, etc.

We believe in the impact of our work: every PR affects real people in defining moments of their life. We are differentiated in our ability to provide a white glove experience to consumers from all walks of life. In turn, we generate massive revenue and efficiency gains for our clients.

Customer Success & Growth Manager

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