About the role
1️⃣ About Complete
Complete helps candidates, employees and teams navigate the opaqueness of compensation. We've done this by reimagining the offer letter experience (replacing those boring PDFs 😩), internal rewards tools, and the compensation planning platforms themselves. Today, we work with dozens of companies, including growth-stage companies like Convex and TrueNorth, as well as established companies like Vercel and DataStax. We’ve evaluated over 5,000 salaries and employee records to help our customers retain their top talent, as well as hold their teams accountable to their own best practices.
We are looking for creative, thoughtful, and passionate team members to support our mission of making compensation more transparent. We partner with incredible advisors to invest in our individual growth as well.
About the Role
We’re looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value. As a vital part of our team, you’ll collaborate with customers to maximize their success using Complete’s compensation tools, ensuring they achieve their goals and see measurable outcomes.
Responsibilities
- Build and maintain strong relationships with midmarket customers (<1,000 employees), serving as their trusted advisor for all things compensation.
- Actively onboard new customers, ensuring they have a seamless experience setting up and using Complete.
- Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
- Collaborate with customers to develop strategies that improve employee retention and optimize compensation practices.
- Serve as the voice of the customer by providing feedback to product and engineering teams to refine and expand our offerings.
