About the role
Job Application for Customer Success Manager at Motive Back to jobs Customer Success Manager Mexico City - Hybrid Apply Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue. What You'll Do: Own a book of business with existing customers for expansion and renewals Ensure consistent retention of revenue and renewal of all accounts Own adoption, training, and development of best practices Maintain high levels of customer satisfaction and nurture client health Identify paths for the customer to realize value from the entire Motive platform Assist in troubleshooting and solving Tier 2 product support issues Handle a large volume of email, chat, and phone conversations Work with the sales team and Implementation Consultants to ensure a seamless handoff What We're Looking For: 3+ years prior experience in a customer-facing role 2+ years prior experience as a CSM or equivalent (owning a renewal target) Bilingual fluency in Spanish and English required Ownership of revenue and renewals for a named book of business Experience working with accounts based in both Mexico and US a plus Ability to build and maintain relationships with clients and their key personnel Receptive to feedback, willingness to learn and embrace continuous improvement Resilient in capacity to deal with pressure and the demands of a fast-paced workplace Ability to plan ahead and be resourceful Strong sense of ownership for the product Logistics experience is a big plus Prior sales experience a plus Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. Create a Job Alert Interested in building your career at Motive? Get future opportunities sent straight to your email. 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This role requires you to be in office. If you do not live in Mexico City, would you be open to relocate there to be in office? * Select... Preferred First Name * Enter the first name you commonly use. This could be your legal first name, a middle name, or a previously established professional name. Do not use special characters or spaces. This name will appear as your display name and in your email address. Global Diversity Survey We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication and learning? Select... Submit application Powered by Greenhouse