About the role
Company Overview
Provision’s goal is to drastically accelerate productivity in construction. Currently, productivity is hurt by contractual issues that are largely avoidable. Contractors report that half of the disputes they experience can be prevented. Every dispute avoided means more money in the constructor’s pocket that can be reinvested in productivity.
Provision helps contractors reduce disputes by surfacing potential claims before they sign their contracts.
We have large ambitions. Our plan is to introduce a series of tools designed to help contractors eliminate claims and disputes altogether. And it’s working: we’ve grown from zero revenue to seven figures within a year and are preparing for our next wave of growth.
We’re now looking for a Customer Success Manager (CSM) to help our customers maximize the value they get from Provision, ensuring strong adoption and long-term success.
Job Overview
The Customer Success Manager will own the post-sale relationship with Provision’s customers, ensuring they drive tangible value from our platform and achieve their business goals. Acting as the single point of contact, you will help customers adopt, integrate, and optimize Provision within their operations while providing strategic advisory services. You will collaborate with internal teams, including Sales, Product, and Engineering, to drive customer success, retention, and expansion.
Responsibilities and Duties
- Customer Onboarding & Adoption: Ensure smooth onboarding of new customers, driving early adoption and measurable impact.
- Strategic Account Management: Develop and execute success plans tailored to each customer, ensuring high engagement and retention.
