Provision’s goal is to drastically accelerate productivity in construction. Currently, productivity is hurt by contractual issues that are largely avoidable. Contractors report that half of the disputes they experience can be prevented. Every dispute avoided means more money in the constructor’s pocket that can be reinvested in productivity.
Provision helps contractors reduce disputes by surfacing potential claims before they sign their contracts.
We have large ambitions. Our plan is to introduce a series of tools designed to help contractors eliminate claims and disputes altogether. And it’s working: we’ve grown from zero revenue to seven figures within a year and are preparing for our next wave of growth.
We’re now looking for a Customer Success Manager (CSM) to help our customers maximize the value they get from Provision, ensuring strong adoption and long-term success.
The Customer Success Manager will own the post-sale relationship with Provision’s customers, ensuring they drive tangible value from our platform and achieve their business goals. Acting as the single point of contact, you will help customers adopt, integrate, and optimize Provision within their operations while providing strategic advisory services. You will collaborate with internal teams, including Sales, Product, and Engineering, to drive customer success, retention, and expansion.
Provision is building the AI Estimator for construction. We identify risks and obligations in contracts, specs, and drawings so contractors can reduce time spent reviewing documents and focus on winning and delivering projects profitably. Backed by Y Combinator (S22).
Salary
$90,000 - $130
Equity
0.1% - 0.3%
Location
Toronto, ON, CA / Toronto, Ontario, CA
Experience
3+ years
Total raised
$8.7M
Last stage
Seed
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.