About the role
We are looking for a Customer Success Manager with 3 to 8 years of experience to join our growing team. We are looking for a fast-learning, operationally-minded individual with a positive attitude to help our clinician customers get the most value from Roger. This person will be on the front lines, communicating directly with clinicians, supporting onboarding, and managing operational workflows to help keep our success engine running smoothly.
What will you be doing?
- Serve as a direct point of contact for clinicians, supporting them through onboarding, training, and ongoing engagement.
- Manage day-to-day success operations including scheduling, follow-ups, record-keeping, and internal coordination.
- Create and maintain training materials, guides, and resources to support clinician learning.
- Track clinician usage and engagement, flagging trends and surfacing insights to the team.
- Capture and relay clinician feedback to inform product improvements and success strategy.
About Roger Healthcare
Roger is empowering the home health care industry with breakthrough generative AI technology to alleviate organizations from staffing shortages. Roger Docs allows home health clinicians to complete OASIS and routine documentation in minutes instead of hours. Roger is fully implemented at agencies serving tens of thousands of patients each day.
