SnapMagic, the leading platform for electrical engineers, is revolutionizing electronics design with artificial intelligence. We help 1.5 million engineers design products like drones, electric cars, and virtual reality headsets 10x faster. With 10+ years of proven market traction (revenue driven growth), SnapMagic is fresh off a round of VC funding from leading Silicon valley investors to accelerate our business into the next stages of growth.
What you’ll do:
As a pivotal member of our Customer Success team, you’ll be at the forefront of driving growth within our customer base at SnapMagic. You will guide global component manufacturers on their digital transformation journey, enabling a new online channel for them to grow their influence within the engineering community.
You will be responsible for building value, establishing deep relationships, and driving renewals and expansions within our global customer base of electronic component suppliers.
What you'll be doing:
Requirements
3+ years of experience in a customer-facing role, preferably in customer success, account management, or technical support within the SaaS industry.
Technical Aptitude: Ability to quickly understand and articulate complex technical concepts related to our platform. Previous experience in electrical engineering or related fields is a plus.
Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
Customer-Centric Mindset: A passion for delighting customers and driving their success. Proactive, empathetic, and dedicated to delivering exceptional customer experiences.
Analytical Skills: Comfortable analyzing data and metrics to identify trends, track customer health, and drive insights for continuous improvement.
Collaborative Spirit: Ability to work cross-functionally with sales, product, and engineering teams to achieve shared goals and objectives.
This is a hybrid position that will require in-person work days 3 days a week in our Silicon Valley office.
Perks and Benefits:
At SnapMagic, we believe in fostering an environment where your career thrives, and your well-being is prioritized. Join us and enjoy the following perks and benefits!
The expected salary range for this role is $120K-$170K, with the opportunity for significant variable incentive, along with equity. Job level and salary opportunities are evaluated through our interview process.
Built by electrical engineers for electrical engineers, SnapMagic removes monotony so that engineers can do their best work. SnapMagic’s electronic component data is used by over 2 million engineers across the world’s largest organizations. Our new AI-assisted design tool is changing the way that every engineer designs electronics. Join at www.snapmagic.com.
Head of Operations & Systems ($180,000 - $225,000 + Equity) at SnapMagic
Enterprise Account Executive ($200,000 - $300,000 + Equity) at SnapMagic - VC-backed electronics design platform
Senior Sales Development Representative
Director of Software & Product
Enterprise Account Executive
Salary
$120,000 - $170,000
Location
Redwood City, CA, US / San Francisco, CA, US / Palo Alto, CA, US / San Jose, CA, US / San Mateo, CA, US
Experience
6+ years
Total raised
$4.7M
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.