About the role
We are looking for a Head of Customer Success with 5+ years of experience to build and own the entire post-sales function at SnapMagic from the ground up. You'll be a player-coach who personally manages enterprise customer relationships, drives renewals and expansion revenue, and handles technical support — all while building the playbooks, processes, and AI-powered systems that will scale the function as the company grows. This is a rare opportunity to join a seed-stage company with proven product-market fit, 1.5M+ engineers on the platform, and long-standing enterprise customers who trust SnapMagic as a strategic partner. You'll work directly with the founders and have one of the largest spheres of influence at the company.
What will you be doing?
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Owning the full end-to-end customer journey — onboarding, relationship management, QBRs, renewals, and expansion/upsell across enterprise accounts
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Handling customer support tickets and driving resolution, including building AI agents to triage and automate repetitive tasks
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Building the Customer Success function from scratch — creating playbooks, health scoring systems, and scalable processes where none exist today
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Driving commercial growth through upselling and account expansion while maintaining trusted, consultative customer partnerships
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Identifying where the function needs to grow (e.g., technical account managers, forward-deployed engineers) and eventually hiring and leading that team
About SnapMagic
SnapMagic builds the tools electrical engineers actually want to use. Its core products — SnapMagic Search, a component library trusted by over 1.5 million engineers at the world's largest organizations, and CoDesigner, an AI copilot for circuit board design — are built by electrical engineers, for electrical engineers, to eliminate the tedious parts of hardware design so engineers can focus on the work that matters. Backed by leading Silicon Valley investors in AI and developer tools, SnapMagic is on a mission to change how every engineer designs electronics. Join the waitlist at www.snapmagic.com.
Required skills
Other roles at SnapMagic
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Job details
Salary
$150,000 - $176,000
Location
San Francisco, United States
Experience
5+ years
Funding
Total raised
$4.7M
Last stage
Seed
Investors
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.