About the role
Customer Support Specialist | Bolt Careers Careers Business Operations Customer Support Specialist Customer Support Specialist We are looking for a Junior Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 with an additional quarterly
bonus. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process Location: Tbilisi, Georgia View all roles Apply now
About
the role It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day. As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Main tasks and
responsibilities: Acquire knowledge of internal programs and what it's used for Successfully support riders/drivers through multiple channels Create loyal fans by showing them we really care Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support Hybrid work in rotative shifts: Morning shift (9am-6pm) / Afternoon shift (12pm-9pm) / Late Afternoon shift (3pm-12am) / Evening shift (6pm-3am) About you: You have at least 1 year of work experience in any customer-facing role You understand what outstanding customer support looks like and be ready to go the extra mile You are always ready to put customers first, be passionate about helping others You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt You have excellent spoken and written Georgian and English skills You are passionate about new technologies and ride hailing Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Why do you want to join Bolt? Why do you want to work in Customer Support? A customer complains about the price higher than expected. When you check the order details, you confirm that the driver didn't take an unexpected detour, but the driver was waiting for 20 minutes before starting the ride. Please write the exact message you would send to the customer. (AI generated answers will be rejected) Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Submit application AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
