Customer Support Specialist

About the role

Customer Support Specialist | Bolt Careers Careers Business Operations Customer Support Specialist Customer Support Specialist We are looking for a Junior Specialist in the Customer Support team for Bolt ride-hailing. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you. Please note that this is a full-time permanent employment opportunity. The monthly gross salary for this role is GEL 2120 with an additional quarterly bonus. Please note, that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process Location: Tbilisi, Georgia View all roles Apply now About the role It’s an exciting, once-in-a-lifetime opportunity as you would work with smart people from local market and HQ, come up with scalable solutions to customer problems, and see results of your work each day. As a Customer Support Specialist you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. Main tasks and responsibilities: Acquire knowledge of internal programs and what it's used for Successfully support riders/drivers through multiple channels Create loyal fans by showing them we really care Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support Hybrid work in rotative shifts: Morning shift (9am-6pm) / Afternoon shift (12pm-9pm) / Late Afternoon shift (3pm-12am) / Evening shift (6pm-3am) About you: You have at least 1 year of work experience in any customer-facing role You understand what outstanding customer support looks like and be ready to go the extra mile You are always ready to put customers first, be passionate about helping others You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt You have excellent spoken and written Georgian and English skills You are passionate about new technologies and ride hailing Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number + 372 Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Why do you want to join Bolt? Why do you want to work in Customer Support? A customer complains about the price higher than expected. When you check the order details, you confirm that the driver didn't take an unexpected detour, but the driver was waiting for 20 minutes before starting the ride. Please write the exact message you would send to the customer. (AI generated answers will be rejected) Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Submit application AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job requirements. Learn More Become part of our Business Operations team *Some perks may differ depending on your location. Why you’ll love it here: Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms. View team Play a direct role in shaping the future of mobility. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities. Take advantage of Bolt credits to ride our scooter and use our ride-hailing services for free. Take care of your physical and mental health with our wellness perks. Enjoy various team events to get to know your colleagues. About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 240+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Cookies Security Community Guidelines © 2026 Bolt Technology OÜ