About the role
We are looking for a Head of Customer Success & Account Management with 7+ years of experience to build and own the entire post-sales function at Inworld, the world's #1 ranked realtime voice AI company. You'll come in as a player-coach — directly managing strategic accounts while designing the operating model, playbooks, and team that will scale customer retention and expansion across our rapidly growing base of AI-powered consumer applications.
What will you be doing?
- Own the full customer lifecycle post-close: onboarding, adoption, renewals, and expansion across SMB-to-mid-market accounts
- Personally manage the highest-value strategic accounts while building multi-threaded relationships with technical and executive stakeholders
- Build the post-sales team from scratch — define segmentation, coverage models, and hire your first CS/AM team members
- Drive gross and net revenue retention targets, build renewal/expansion forecasts, and create repeatable account growth playbooks
- Leverage AI agents and automation for health scoring, risk detection, and scalable customer engagement
Key Requirements
- 7+ years in customer success or account management with 3+ years leading and hiring teams — must have director-level or equivalent leadership experience
- Built or scaled a post-sales motion at a high-growth startup (pure Big Tech backgrounds without startup experience will not be considered)
- Experience managing SMB-to-mid-market accounts — not exclusively enterprise-focused
- Hands-on with retention and expansion motions: must have personally carried and hit renewal/expansion targets
- AI-native mindset with comfort selling/supporting highly technical products (APIs, developer platforms, infrastructure)
About Inworld
Inworld is a research lab of top researchers and engineers, building the world’s top-ranked realtime voice models.
Today our models are the #1 ranked realtime voice models in the world. They are used to power the largest consumer-facing AI applications available, across categories like health, fitness, learning, therapy, companions, customer experience and media; representing 100s of millions of end users. Our work spans areas like research and development of state-of-the-art models, optimizing realtime inference, and creating best-in-class APIs and products that allow developers to engage their users.
We’ve raised more than $125M from Lightspeed, Section 32, Kleiner Perkins, Microsoft’s M12 venture fund, Founders Fund, Meta and Stanford, among others. Our technology has powered experiences from companies such as NVIDIA, Microsoft Xbox, Niantic, Logitech Streamlabs, Wishroll, Little Umbrella and Bible Chat. We’ve also been recognized by CB Insights as one of the 100 most promising AI companies globally and have been named one of LinkedIn’s Top 10 Startups in the USA.
Required skills
Other roles at Inworld
Job details
Salary
$230,000 - $290,000
Location
Mountain View, United States
Experience
7+ years
Funding
Total raised
$120M
Last stage
Series A
Investors
Founders
What happens next.
No applications, no recruiter spam. Just the intro.
Confirm the fit
A few questions to make sure this role is the right shape for you. Two minutes.
I pitch you to the company
I write the intro, send it to the founder, and handle the back-and-forth.
A meeting lands on your calendar
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.