About the role
At Delve, our customers love us because we move quickly and actually care about their whole company succeeding. We continually go the extra mile with stellar customer support, and we’re looking for people who can come in and make our CS even better. Backed by Insight Partners , General Catalyst , Y Combinator , and top-tier investors, we just raised our 32M Series A and are scaling quickly!
The Role
We need a Customer Success Manager who'll own the client relationship post-sale. Your #1 metric: maximize platform usage and compliance completion rates. You'll be the face of Delve, making customers successful and setting us up for renewals and expansion.
You'll focus on three key motions:
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Onboarding: Guiding customers to first value quickly
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Adoption: Driving ongoing engagement and platform usage
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Renewal & Growth: Proactively surfacing wins and expansion opportunities
Our CS Values
At Delve, our Customer Success team lives by these principles:
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Always Have the Last Message - Whether it's a thank you, a thumbs up, or a reaction, always provide closure to customers.
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Don’t Be Afraid to Go the Extra Mile - Take things off customers' plates whenever possible. Send them donuts if they just announced their fundraise. Help them respond to their customers’ security questionnaires.
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You're Always Championing Delve - Keep a positive tone about our company in every interaction. Your goal is to win renewal and upsell trust.
