At Factorial we're looking for a new
Customer Experience Operations Specialist (CX Ops Specialist)
to help us boost the company to the next level. 🦄
About the team 👥
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
About the role
We’re looking for a Revenue Operations Specialist to join our growing Customer Experience Operations team (Revenue Operations team focused in aftersale).
You’ll play a critical role in designing, building, and maintaining automation systems across all the Customer Experience team (Client Onboarding, Account Management, Customer Support, Retention and Expansion, Consultancy, etc).
This includes working with tools like HubSpot and Zapier, collaborating with stakeholders across the revenue funnel, and supporting the development of scalable, cross-functional processes.
This role is perfect for someone structured, hands-on, and curious — someone who loves to solve operational puzzles, understands the impact of automations and business growth, and thrives in fast-paced environments.
What you'll do 📝
Execute high-impact automation projects across CX — powering the scalability of our CX engine
Work on fast-paced, innovative initiatives, leveraging the latest technology including AI-powered tools, smart integrations, and automation orchestration platforms
Design, build, and optimize workflows using HubSpot, Zapier, and other platforms, driving real-time impact on customer journeys and more
Integrate third-party systems into our ecosystem, ensuring seamless data flow and logic across the RevOps tech stack
Evaluate, assess, and negotiate with key vendors, contributing to our tech strategy and tooling roadmap
Monitor automation performance, troubleshoot issues, and own continuous improvement with a focus on scalability and resilience
Regularly report progress and results directly to Directors and VPs — gaining high visibility across the organization
Co-develop our internal CX playbook, processes, and documentation to scale best practices across teams
Collaborate cross-functionally with RevOps, Data, and Finance teams to align automation efforts with business goals
What are we looking for? 🎯
2–3 years of experience in a RevOps, Marketing Ops, Sales Ops, or CX Ops environment
Proficiency with HubSpot — you’ve built and optimized automations
Basic knowledge of APIs, webhooks, or tools like Make or Zapier
Strong logical thinking, attention to detail, and a structured approach to problem-solving
Curiosity about the “why” behind automation — not just the “how”
A collaborative mindset and a willingness to jump into hands-on execution
Clear communication skills — both in writing and verbally — to explain technical concepts to non-technical teams (English and Spanish)
Nice to have
Advanced knowledge of APIs, webhooks, or tools like Postman or Make
Experience working in a fast-paced environment with high stakeholder context-switching
Experience working in a B2B SaaS company
Understanding of cross-functional GTM processes (e.g., lead lifecycle, deal routing, customer onboarding)
Familiarity with tools like Jira, Notion, or Asana for project and workflow management
Familiarity with JavaScript (or similar scripting language) to create custom-coded workflows or automation logic when needed
Perks of being part of Factorial 😎
Alan
as private health insurance 🩺
High growth, multicultural and friendly environment 🤝
Healthy life with
Wellhub
(Gyms, pools, outdoor classes) 🕺🏻
Save expenses with
Cobee
💰
Language classes 👩🏻🏫
Breakfast in the office and organic fruit 🍏
Food discounts with
Nora
🍱
Pet Friendly 🐕
Much more that we'll spill during the interview process
About Factorial 🚀
At Factorial, we’re building the leading AI Business Management Software for companies of all sizes.
Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.
We believe in diverse talent:
we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion:
we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our values 🫀
We own it
: We take responsibility for every project. We make decisions, not excuses.
We learn and teach
: We're dedicated to learning something new every day and, above all, share it.
We partner
: Every decision is a team decision. We trust each other.
We grow fast
: We act fast. We think that the worst mistake is not learning from them.
Want to learn more about us? Check our
website
!
About Factorial
Factorial provides business management and human resources software that helps organizations manage employee data, time tracking, payroll processes, recruitment, performance management, expenses, and workforce administration through a unified platform. The platform centralizes HR, finance, and operational workflows, allowing companies to manage employee records, documents, approvals, scheduling, and reporting in one system. It includes tools for workforce planning, talent management, payroll preparation, document storage, and electronic signatures, while also offering analytics to support operational and personnel decisions. Factorial incorporates Artificial Intelligence features that assist with tasks such as reporting, information retrieval, workflow automation, and employee support. The software integrates with a range of third-party applications and is used by organizations to streamline administrative processes and manage workforce operations more efficiently.
