Onsite - Customer Care Specialist - Career Page Skip To Job Description View All Jobs Available Position (Company name withheld) Onsite - Customer Care Specialist San Pedro Sula, Honduras Full Time Customer Experience & Support Mid Level Share Role Details Location: San Pedro Sula Work Arrangement: Onsite Type of Support: Primarily Phones, Emails, and Chat Contract Duration: Full-time Training Schedule: Monday - Friday, 7:00 am - 4:00 pm | weekends off Work Schedule: (HND Time Zone – rotating schedules) Schedule 1: 4:00 am – 1:00 pm | Thursday–Friday off Schedule 2: 8:00 am – 5:00 pm | Sunday–Monday off Schedule 3: 6:00 am – 3:00 pm | Saturday–Sunday off Schedule 4: 8:00 am – 5:00 pm | Friday–Saturday off Expected Start Date: May 28th
About Us Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next.
The Role Crescendo is looking for talented folks to join our Customer Support Teams . We look for candidates who care about the details and are always looking to learn something new. You will be responsible for handling basic customer issues, such as account troubleshooting, assisting with platform use, and providing live task support for the partner's users, primarily via live support channels. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. What You’ll Do: Provide a personable, friendly, and positive customer service experience across all channels. Work independently and collaboratively to complete tasks on time based on urgency and importance Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers. Follow communication procedures, guidelines, and policies. Research answers or solutions as needed. Escalate to your direct report when unsure or unable to make a decision or solve a problem. Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy. Handle the partner's users’ inquiries and assistance requests. Assist users in the partner's experience across a dual-sided marketplace. Establish connections and gain customers' trust. Provide omnichannel support (Email, calls, and messages). What We Expect From You: Excellent English skills spoken and written Excellent problem-solving and communication skills Be organized, accountable, and responsible. Excellent time management skills; Punctuality and adherence to the schedule required Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills. Ability to work in a fast-paced environment Savvy with web, computer, and smartphones Passion for creating an exceptional customer experience Eager and curious to learn. What You’ll Get In Return: Hybrid working arrangements Competitive base salary Generous paid time off Comprehensive
benefits package including medical, dental, and vision options Access to free posture-based fitness workouts from home Training and professional development opportunities Be part of a people-first, values-driven organization Work with innovative global partners and diverse teams Company Culture Is At Our Core Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other. Care for others: Empathy is a key driver. When people thrive, so does the mission. Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward. Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next. Take ownership: Bold choices with integrity at the core—that’s how impact lasts. Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning. Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of
how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal
requirements. We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected] . PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here . Share Apply Apply for this position Required * First Name * Last Name * Email Address * Phone * Address Resume * We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so). Instructions: 1. Copy and paste the following link into your browser: https://app.solidroad.com/public/assessments/258920d9-1a95-42f9-b6f4-2ca1be778ac1 2. Complete the full assessment. 3. Use your full name and the same email address as in your application. * -- No answer -- I have completed the assessment. No, I was unable to complete it due to a technical issue. (Please explain in the next question) Could you please complete the SolidRoad English Assessment? If you experienced any technical issues (e.g., error messages, loading problems, device issues, etc.), please briefly describe them below. This position follows a Onsite work setup. Are you comfortable commuting to the office during required onsite days? * -- No answer -- Yes, I’m willing to work fully onsite as required by the schedule. No, I'm not amenable Our production schedules may vary depending on client needs. Which schedule(s) are you open to working? * -- No answer -- I’m flexible and open to any schedule Day shift Mid shift Are you a current employee or a previous employee of Crescendo (formerly PartnerHero)? * -- No answer -- Yes No If you were previously employed, please confirm your exit date (month, year). How did you hear about this opening? * -- No answer -- Crescendo (formerly PartnerHero) Referral Crescendo Careers Page LinkedIn Facebook Instagram Indeed CareerBuilder ZipRecruiter Other Job Board Out-of-home advertising (billboards, wallscapes, posters) Can you please confirm that you already have your RTN? * -- No answer -- Yes, I have it. No, I don't have it yet. Please provide your RTN number below. * Please include a picture of your RTN below. Confidentiality Disclaimer We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following: *Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent. *Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws. *Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process. Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary. For any questions or clarifications, please contact [email protected] * -- No answer -- I agree with the confidentiality disclaimer. I don't agree with the confidentiality disclaimer. Human Check * Submit Application This website uses cookies and other analytics technologies. By selecting "Allow", you consent to the recording, use and sharing of your website activity by this website and its service providers. Allow Reject All Powered by
Location
San Pedro Sula, Honduras
Total raised
$50.0M
Last stage
Series C
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.