Strategy & Operations Senior Associate - Driver Engagement | Bolt Careers Careers Teams Strategy & Operations Senior Associate - Driver Engagement Strategy & Operations Senior Associate - Driver Engagement We are looking for a solutions-driven Strategy & Operations Senior Associate - Driver Engagement to oversee supply and demand & to optimize and strategically propose innovation for our ride-hailing operations in Romania. Location: View all roles Apply now
About
the role We're looking for a Senior Strategy & Operations Analyst to join the Driver Engagement team in Romania. This is a high-impact, high-ownership role — you'll work closely with the Senior Operations Manager to strengthen driver engagement, improve trust & safety performance, and enhance the overall driver experience across Romania. You'll play a key role in managing driver engagement initiatives, including driver communications, forums, feedback channels, and community-building activities, while also developing strategic rewards and incentive programs tailored to market needs. In addition, you'll build and manage partnerships with key external partners and brands to deliver meaningful
benefits for drivers and support Bolt’s growth and retention strategy. Main tasks and
responsibilities: Leading driver engagement initiatives - managing and improving the overall driver engagement strategy through effective communication channels, driver forums, feedback collection, and community-building initiatives aimed at increasing driver satisfaction, retention, and platform engagement. Driving the Trust & Safety performance - supporting and coordinating Trust & Safety initiatives by identifying operational gaps, improving driver awareness around safety standards and policies, and contributing to a safer and more reliable marketplace experience. Building and managing strategic rewards partnerships - identifying market needs and developing partnerships with external brands, fuel providers, banks, and other partners to create impactful driver rewards and
benefits programs that strengthen driver loyalty and engagement. Leading cross-functional projects end-to-end - taking full ownership of driver-focused initiatives, collaborating closely with other functions, Marketing, Legal, Public Policy, and regional teams from problem identification through execution, monitoring, and continuous improvement. Collaborating with local and regional stakeholders - working together with local and regional teams to align on strategic initiatives, improve operational performance, optimise driver experience, and support sustainable marketplace growth across Romania. About you: You have 3-5+ years of experience in analytics and communication within operations, customer engagement, partner management, or high-growth environments where strong problem-solving, stakeholder management, and execution skills are essential for success. You have a strong operational and people-focused mindset - you understand how to turn driver feedback, engagement insights, and market needs into impactful initiatives that improve driver experience, retention, and marketplace performance. You are proactive and solution-oriented - you take ownership of challenges, identify improvement opportunities, and independently drive projects from idea to execution while managing multiple priorities in a fast-paced environment. You have experience building and managing partnerships and engagement programs - whether through rewards initiatives, strategic collaborations, community-building activities, or driver-focused campaigns that create long-term value. You are organised, data-driven, and comfortable working with operational metrics, Google Sheets / Excel, and performance tracking to support decision-making and measure impact. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is valuable, but what we really look for is drive, intelligence, and integrity — so if you don’t tick every box, apply anyway. Apply now and join us to make cities for people, not cars. First name Last name Email Phone Number Upload your CV Drop files here to upload or choose from your device Browse files Supported formats: .pdf, .docx (max. file size 5MB) Preferred First Name (optional) Are you a fluent speaker of both English and Romanian? Yes No Are you available for hybrid work? (12 days/month from our office in Bucharest) Yes No What are your monthly salary expectations? (RON net/month) What is your current notice period? Will you now or in the future need sponsorship for employment visa status to start or keep working with Bolt? Select an option Do you need special assistance due to disability? We are happy to provide reasonable accommodations. (optional) By responding, you consent to Bolt processing your disability data in accordance with our Privacy Notice . Where did you hear about Bolt? Select an option By ticking this box, I confirm that I have read and understand the content of the Privacy Notice and acknowledge that my personal data will be processed as part of this application. Submit application AI Disclaimer: We use Greenhouse's AI-powered Talent Matching tool to compare your application against our job
requirements. Learn More Become part of our team *Some
perks may differ depending on your location. Why you’ll love it here: Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness
perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
About us With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. Learn more We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability. Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission! Quick links View all 260+ open roles Products Rides Scooters E-Bikes Bolt Drive Bolt Food Bolt Market Bolt for Business Bolt Plus Earn Company Support Safety Locations City solutions Get Bolt Get Bolt Food Suppliers Terms and Conditions Privacy Insurance Cookies Security Community Guidelines © 2026 Bolt Technology OÜ
Location
Bucharest, Romania
Experience
5+ years
Total raised
$29.6M
Last stage
Growth
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.