About the role
What You’ll Do
Partner with Sales to secure the technical win
- Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams.
- Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives.
- Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.
Act as a trusted technical advisor to customers
- Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders.
- Translate engineering pain into clear solution designs using Blacksmith’s CI cloud.
- Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers.
Solve technical challenges in real time
- Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations.
- Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively.
- Maintain deep technical understanding of Blacksmith’s architecture and how it integrates into complex enterprise environments.
Influence product direction
- Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption.
- Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams.
Support expansion and long-term success
- Participate in strategic account planning with AEs, CSMs, and leadership.
- Identify technical expansion opportunities within existing customers.
- Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams.