About the role
About the role:
Curri is seeking a Tech Support Engineer I to serve as the dedicated on-site IT presence at the company's Ventura, CA headquarters. Right now, HQ employees depend on remote IT support for the day-to-day issues that really need someone in the room -- conference room fires, network gremlins, hardware swaps, and everything in between. In this role, you will be that person: the one employees count on when something breaks, and the one who makes things better before they do.
What you will do:
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Own day-to-day helpdesk support for HQ employees, resolving hardware, software, and connectivity issues across Mac and Windows environments from first contact through resolution.
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Manage and maintain HQ network infrastructure, including Wi-Fi access points (Ubiquiti/UniFi preferred), connectivity triage, and escalation when needed.
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Keep conference rooms and A/V systems running reliably, handling Google Meet hardware setup, troubleshooting, and the inevitable day-of fires.
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Triage and manage incidents end-to-end, maintaining SLAs, keeping staff informed, and closing the loop consistently.
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Support SaaS administration across Google Workspace, Okta, and Slack, including user provisioning, access management, and basic configuration tasks.
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Keep HQ hardware and technology components in good shape, tracking inventory and flagging gaps before they become problems.
What you need to have:
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Comfortable on both Mac and Windows without needing to look things up for routine issues -- you can diagnose, fix, and explain what happened in plain language.
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Google Workspace experience that goes beyond basic use: you have actually managed users, groups, shared drives, or mail settings in an admin context.
