About the role
Role: Founding Account/Customer Success Manager
tl;dr: Join a profitable, $Xm ARR startup (YC W22, Accel-backed) as the first dedicated customer success hire. You'll own retention, expansion, customer success strategy, process building, AND cross-functional product input. You will report directly to our CEO to grow and retain Agave's customer base from $Xm ARR to $XXm ARR+. Ideally, you are a hungry, scrappy, and energetic account manager, pumped to bet on a career-defining role at a fast-growing, early-stage startup. Min. 2+ YoE managing customer accounts at a b2b SaaS company, ideally with experience in construction tech.
This role has clear renewal and expansion targets, but no formal quota/OTE. Comp shown is salary.
Why are we hiring this role?
We've made a ton of progress (5XX+ customers, $Xm ARR, profitable & cash-flow positive for 2yr+). Now, we're seeking a Founding Account Manager to help us keep customers happy, maximize the value we deliver to existing customers, and unlock growth from within our base.
You'll own customer retention and expansion while working with our CEO/co-founder on all aspects of customer success and revenue expansion - from defining expansion plays and pricing strategies, to identifying upsell opportunities and optimizing customer health metrics. You'll be the expert on our customers' evolving needs - our CTO will ask for your input when planning sprints and new features.
We expect you to ramp fast since you're stepping into a customer base that's growing and engaged.
To do all of this, you will need to be unique. While typical AMs execute existing playbooks, you will need to write a better one. You are not a coin-operated account manager looking for a 9-to-5. You are a hungry, scrappy, and energetic AM, pumped to bet on a career-defining role at a fast-growing, early-stage startup. Your potential for impact will extend far beyond the ARR you retain and expand.
