About the role
This is a founding, hands-on leadership role at the intersection of engineering, customer success, and product. You'll work directly with some of the largest brokerages in the world—partnering closely with our teams to implement Fulcrum's software and drive customer outcomes.
In the early days, you'll be deeply technical: working directly with customers, writing code, and solving complex implementation challenges yourself. As we scale, you'll build and lead the entire FDE function from the ground up—hiring engineers, establishing processes, and setting the standard for how forward deployed work gets done at Fulcrum.
You'll be trusted to operate with minimal guidance, influence customer direction, and raise the bar across both technical execution and customer experience. This role is ideal for experienced engineers who exercise strong technical judgment, customer intuition, and product thinking—and who are excited to build a team around them.
What You Will Do
- Partner directly with customers—from end users to executives—to deeply understand their business processes, pain points, and success criteria
- Lead technical implementations hands-on, writing code and solving customer problems directly
- Collaborate with Customer Success to drive customer outcomes and ensure successful implementations
- Build and scale the FDE function, recruiting and leading a team of forward deployed engineers
- Identify opportunities where customer solutions can inform or extend Fulcrum's native platform capabilities
- Work closely with Product and Engineering teams to align customer needs with platform development
About You
- BS or MS in Computer Science or a related field
- 4+ years of engineering experience
- Strong proficiency in at least one of TypeScript, JavaScript, Python, or Go, with experience in SQL and data modeling