This is a founding, hands-on leadership role at the intersection of engineering, customer success, and product. You'll work directly with some of the largest brokerages in the world—partnering closely with our teams to implement Fulcrum's software and drive customer outcomes.
In the early days, you'll be deeply technical: working directly with customers, writing code, and solving complex implementation challenges yourself. As we scale, you'll build and lead the entire FDE function from the ground up—hiring engineers, establishing processes, and setting the standard for how forward deployed work gets done at Fulcrum.
You'll be trusted to operate with minimal guidance, influence customer direction, and raise the bar across both technical execution and customer experience. This role is ideal for experienced engineers who exercise strong technical judgment, customer intuition, and product thinking—and who are excited to build a team around them.
What You Will Do
About You
Bonus qualifications
The $1.5 trillion insurance industry is powered by brokers. Every business needs insurance, and the brokerage industry is hamstrung by account management capacity. Account managers are constantly pulled in multiple directions—keying information into systems, chasing documents, doing mundane work—rather than focusing on the client interactions that actually matter. Most brokerages either outsource this work or grind through it manually.
We're building an AI platform to automate this insurance drudgery. Our platform already saves customers thousands of hours and millions of dollars every year. Our customers love the product—we have deep penetration within enterprise brokerages and genuinely enjoy making our customers' lives better. We just raised our Series A and are just getting started.
Salary
$300,000 - $400,000
Location
San Francisco, CA
Total raised
$25.0M
Last stage
Series A
Investors
No applications, no recruiter spam. Just the intro.
A few questions to make sure this role is the right shape for you. Two minutes.
I write the intro, send it to the founder, and handle the back-and-forth.
If they’re a yes, I book the chat. You show up — that’s the whole job-hunt.